Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersProfessional, helpful, accommodating company. I would definitely use them again.
The price seemed high compared to moving a couple of years ago, though the guys on the ground doing the packing and delivering were very good. There was some communication issues in terms of when packers were going to come, and that took a bit of rejigging for us. I have said yes to both our use again and recommendation, but if there was a 'maybe' buttong I would probably click that one.
This is the 6th time in 5 years that I've had the pleasure of engaging Conroy Removals to professionally pack and transport my household furniture when I have moved houses. Each time has been a seamless transition with friendly obliging staff, and no damages. I highly recommend Conroy's, and will continue to use them in the future.
Excellent service.
All of shipment was delivered, which was good. The people I spoke to from Wellington office with regard to the redelivery of my goods were nice and very open. Status of my shipment from pickup in Hong Kong until arrival & clearance in Auckland was communicated by email well. As a relatively minor point, when my shipment was misdirected, communication about that could have been more proactive as I was left wondering when my shipment would be delivered and hence needed to email Conroy as I hadn't heard back from the company. However, overall very good job and so many thanks for that.
The depot were really helpful once my order was finally in (Sam was the person I dealt with). Apart from that my online quote wasn't responded to. I needed to follow-up. One of the uplift removers would not remove his shoes inside my house (OSH reasons) but was wearing soft slip ons that wouldn't have saved his toes if anything had dropped on them so I had to lay dust sheets everywhere. The delivery team had no tools to reassemble my bed even though that was specifically on the quote. I supplied what I could but when I went to make the bed two screws were barely tightened and our bed would almost certainly have collapsed when we climbed into it and the bed sides were attached the wrong way round even though there were clear markings on each corner. Thank goodness I had my daughter and son-in-law arrive. We had to disassemble the whole bed and reassemble it ourselves - not what you want to make your guests have to do and if the original date had been possible I would not have been able to fix it on my own.
I have used Conroys several times but my last two deliveries will make me search for a different company in future.
Full marks go to Sam at the depot for making my 3x flight cancellation to meet the delivery way less stressful. He should certainly be retained.
We were very happy with the communication. Nothing was broken or damaged. Delivery was swift and done carefully. Due to complexity some furniture was not assembled, although the contract listet assembly of dissembled furniture. Movers were very friendly. Overall we were very satisfied with the services of Conroy Removals.
Very professional and friendly service
Excellent communication all the way through,start to end
I was severely let down by one of your main competitors who are the removal company of choice by many schools and colleges
Conroys came to the rescue!
Excellent job. Only small change I'd suggest is to ring the day before you plan to deliver, especially during a holiday season. I was rung to advise the goods would be delivered within 2 hours. I was away from home but rushed back. Otherwise great service thank you!