Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersNo phone call working day prior to advise of delivery time as promised. No phone call on day of delivery to advise of arrival time as promised.
Great bunch of guys...both packing & unpacking. Only issue was in communication. We couldn't get hold of anyone to give us a delivery time.
We had issues that were out of the removal truck drivers control, but Colin did his best to resolve and found another truck. While it was incredibly frustrating that our pick up occured incredibly late, I understood the problem and it was resolved as best it could be.
Lack of communication at the start. Package spent 2months after dropped off before it shipped . And still haven't recisved as it is in three weeks quantise at destination. No communication regarding how long this may have taken.
The move went well but the customer service was pretty rubbish. Was great until I paid the invoice, then communication went dead and I couldn't get hold of you for a pick up date. You then turned up to collect the goods without any warning and no one was home so they had to leave work to meet you at home (a rural address!). The delivery from pick up was quick and the goods were in good condition. However forndelivery again I had very little warning, just a phone call saying they'll be delivered in approx 20 mins and it was just luck that I was home.
Great communcation when asking for quote for move. Quote was thorough and there was no problem when making alterations.
The boys who moved us were great and everything went smoothly and our possessions arrived without any damage.
Had great service so far espeacially during covid, i havent received my shipment yet but im always kept up to date.
We were very satisfied with the job done. The packers were great, efficient and friendly and did a very good job of all the packing.
Steve the driver was exceptional. When he arrived with the truck in Paraparaumu he was so helpful and obliging. A real asset to your company.
Ive used service before with no problems. or delays but this time there was a long delay. Shipment arrived in country on 26th September I finally received on 10th November. I understand covid 19 issues but there were long waaits between communication which made me feel forgotten. However when I asked ithe replies were prompt and Susan was helpful.
So the experience with Conroy started off really well. We had a lovely guy come to profesionally pack everything, he did a great job!
Things started going pear shaped when we sent a bed to Alexandra and the feet of the bed got somehow lost or missplaced on the way. I emailed the head office and i still dont have a response 2 days later. . . I dont know where the feet are or if we can get them back.
Then i received a call on Saturday from the delivery warehouse for the rest of our items which are meant to go to Auckland and he asked what day i would like my delivery..... I said that Monday afternoon would be best for us and then he tells me that he cant do that and lets aim for Tuesday instead! Why ask if you will tell me what time suites you not me?!? On top of all that it is now Tuesday, i cant get through to head office or the delivery warehouse in Auckland and my items are not here. I have no idea when the delivery will be and theres 0 comms from Conroy, no one is answering my emails or calling me back.
I would not reccommend such a disorganised company to anyone! Spend your money elsewhere on a company that doesnt loose your items and that actually keeps you up to speed with what the heck is going on!
The packing service was excellent and the removers were quick and friendly but on un packing and examining items later, we have found small dents and scratches on severl items, including coffee tables, a new outside concrete bench seat has now several scrapes and is now down to the bare concrete, a chip of wood wissing from our dressing table. We were disapointed with Conroys on this occasion as they down loaded a container for us last year and all was excellent! I would just add that the team leader from our observations was always gentle and careful with the items that he moved!
Fantastic service in all areas. Thanks to the team involved!