Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe 3 men who moved my furniture were fantastic. It was a particularly difficult job, but they stayed friendly and professional until the end. I was very grateful for their help.
The only issue I had was that I never received a confirmation email that I had booked the move and had to follow it up
Mrs Liley is very happy, thank you.
Mitchell and Rebecca did a great job packing up my house in Nelson. They were very friendly and asked questions when they weren't sure. The next
day Mitchell and James came early and had it all packed very neatly into a container in no time at all. I think they've done a fantastic job, and again, I was
very taken with their help and friendliness....in fact my neighbour spoke to Mitchell and said he was a lovely friendly chap,and she said she'd use your company if
she was to move.
Your team in both Australia and NZ were supportive during a stressful time. All enquiries were managed with quick responses and great customer service.
I appreciated the help of the movers taking a larger load than expected
Excellent service thanks. Julie.
Very nive people but sometimes a bit disorganised. For example the movers were late and didn't let us know. Also only one mover turned up so we had to carry half of the furniture ourselves.
The initial experience with sales and having a quote done was fantastic. Despite a small hiccough which led to sales being late for the quote, we were happy with the service. Communication leading up to packing day was sometimes very good and sometimes very bad. No phone calls were returned, and only some emails replied to. But if you got through to someone on the phone they were all very helpful. Packing day did not go as promised. We were told we would have multiple packers and uplift would start on the first day. We were then told we would have only one packer, no uplift on the first day. We expressed concern with only one packer and were reassured it would be fine. It was not. The packer came back with help on the second day (the day planned for uplift). Uplift then happened on a third day which we were promised would not be required, and thus had not taken into account when planning leave from work etc. Uplift was quick, the packers and movers on that day were brilliant, and we felt as though our belongings were being taken good care of.
Our goods arrived in New Zealand with a roughly accurate timeframe despite Covid-19. When everything was delivered the packaging on many things had been damaged. Our larger items were being dragged along the ground. Heavy boxes were stacked on top of delicate items like our TV. Packaging had been removed from the weightlifting equipment and stickers placed directly onto the equipment, I don't even know how to get these labels off but they're stuck onto multiple items really well. We were told some items were still being cleared by MPI. We were then told that they were actually already cleared but they had just forgotton to pack them onto the truck. When this second delivery happened they were hours late and didnt care.
We also had a car moved. We were really impressed with the care taken by Sydney when they received the car. However on arrival to New Zealand we could see issues. Conroys was informed that the car would not start, however someone had clearly tried to. Additionally, there is a small scuff mark that was not there before.
Really really disappointed with the lack of care taken with our belongings, and with organisation/honesty with communication. We had had a good experience with Conroys years ago, and can safely say that the quality of care and business has gone downhill since then