Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersYour team in the ground were amazing communication was good and we knew what was happening the whole way through. Thank you
Good friendly guys and girls. Not on time though. Over quoted on space requirements. Was quoted and paid for 40 cubic meters but only had about 30. Not a bad thing as had some awkward things to move. Was a crappy day at load out and the guys just got on and got going.
The two movers sent to do the job were great, the furniture was handled carefully and they were very helpful. Unfortunately two men couldn't lift my king size mattress on their own. When I made the on-line booking, I listed an inventory of the major items to be moved, including the king size bed. I also requested a mattress bag for protection but none arrived. My movers said that I needed more than two men for the mattress and that matress bags are not sent, nor heavy trollies for moving large items. The only other option to select on ordering was three people and it took four people to lift it. I would have thought that someone would have contacted me prior to the move and advised extra personnel. We wasted a lot of time hanging around waiting on more staff and I needed the bed to sleep in that night so it couldn't stay behind. This made us late and rushed and really spoilt what was otherwise a great service.
Excellent service thank you. Pick up & delivery at requested dates & times was seamless. Great communication.
Quote was competitive, Derek noted all of our specific requirements. The packing team led by Glen was awesome. The delivery team unfortunately consisted of only one Conroy employee, who was also awesome, however he only had one local worker to help him and although this person worked to the best of his ability, he did struggle at times. This made it a long day and a hard day for the one Conroy employee, who was fantastic and very patient, don't know what would have happened if we did not have friends available to help. It was a shame as we were told that there would "be a team" to deliver and set up. Hence could only score a 3 star for overall performance.
The movers were cheerful and efficient. The driver especially helpful at getting the truck as close as possible and ensuring items went in the right room. They were a great team. Thank you.
Lovely friendly service.
Conroy Removals are a good company. I have been using them for years.
Absolutely fantastic service and communication from before move to actual move. The staff were professional and helpful. One thing we noted was how punctual they were. Robin and Tyler were amazing and both hard working. We would also like to acknowledge Duncan and Unky and their hard work.
Unfortunately I have a lot of furniture damage. The chest in the guest bedroom has actually been pierced on top as they have stood something heavy on it. It is pierced in 2 places. the side cabinet has a chip. The bed head and end are scraped. Mirrow broken. Back of picture slashed so will need a new backing. So far all crystal and plates are perfect. I still have stuff in storage that I need to go through to check as I have a very expensive dining suite in there. I know there is more I just can't think at the moment. The guys that moved me in were really helpful and worked at a fast pace and moved furniture to where I wanted it to go. They were a really cheerful bunch of guys and would definitely use them again. Hopefully I won't be moving for a long time. I will probably go to a smaller storage unit at some time so will gibve you a shout. I will start to take photos and send through to you. Feel free to let me know if you want to come and inspect. Also, I am away next weekend so won't be able to go through the stuff in storage. The guys can vouch though as they saw some of the stuff damaged.
They arrived on time and did a great job. We do not think there is any area where they need to improvr if our experience is an example of the service.
Packaging was good and delivery was an isssue. The delivery guys caused two holes on the wall in the house during delivery and one they did not report, seen when arranging my stuff and the other shown to them and told to becareful. They are aware and did not bother to mention this. Overall avergae.