Customer Reviews

Great friendly service. Worked hard to upload and off laod our possessions in a timely manner.

Excellent service, very friendly and helpfull.

Lynn Douglas,from the Auckland office is amazing. We had a few issues with missing documentation from our Australian agent [not Conroys] that held up our container at the Port of Auckland, she was onto it and got it sorted. Very easy to deal with, very helpful and kept us updated throughout the clearance process to delivery. 

I used your service to move to Christchurch to Wellington in february, and despite one item getting slightly lost for a few days was super happy with the enitire process which is why I didnt seek any other quotes when moving back to Christchurch.  I had quite a different experience on the way back though.  The guys who uplifted my items did not show me or get me to sign any paper work despite me asking about it, they just loaded my stuff and left.  Which was a bit disconcerting.  When my stuff arrived in Christchurch a few of my plastic boxes were broken and a few of the lids were smashed and the mattress bag I had wrapped my mattress in had a few large holes in it and the corner of the mattress was damaged where it had obviously been dragged along the ground. .  On the way north nothing got damaged. 

I phoned Conroys on a recommendation from a family member.

The initial person I spoke to was very helpful and responsive and gave me an estimate over the phone of about $2.5K for the move, including packing. They needed to see pictures before finalising the actual cost.

I sent through pictures and the quote was given to me. Unfortunately it did not include packing of the items on the premises which was what I had requested.

I needed to phone again to get them to update the quote.

The quote was updated and resent. I phoned back to agree with the quote and MaryAnne Fernandes took my credit card details over the phone and charged my card. Unfortunately the insurance component was not deducted from my card, and they needed to do another transaction. This was done by Sally Sok resending me the information with a link so that I could make the payment. The automated system that sent me these details of what I needed to pay was very clunky in that the amount that auto-generated was the total amount of the move, not the insurance component. I then had to look up what that amount was, then change the amount on the form. Also with the automatic charge of 2.5% to my card I was not sure if I needed to actually include that when I typed in the new amount.

As a suggestion, please just build in the bank's charges to your quotes - makes life so much easier for customers and probably the staff not having to remember to tell the customers.

So off to a bit of a rocky start. However, great communication in ringing me the day before the arrival re packing everything up, and the day before again to let me know when the items were to be delivered. They also rang me when the truck was leaving Napier so I knew pretty much what time they would be here. We are a rural property, so I didn't think there would be any access issues, so perhaps before delivering, as a suggestion, talk to the customer to let them know what kind of truck would be arriving, just in case. I didn't expect such a large truck for not a large number of items :-)

Colin, in Auckland, was great. And the guys that delivered the items to my address were very polite, helpful and professional. Still unpacking everything, but at this stage all good, nothing is broken and everything has been well packed and itemised. Great idea with the numbering and the inventory checklist.

All in all, the staff were friendly and very accomodating.

Happy to be contacted if you need more information.