Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe pickup / delivery guys were great, really friendly and efficient
Would have been good to get a receipt automaticaly after paying
Excellent service and communication at every stage.
We have used Conroys 3 times for removal in NZ. This time we had to pay for the cartons prior to receiving them which we found unusual and then when pickup of all the mattress protectors, plastics, bubble wrap and cartons there was no refund for the cartons if they took them back. The reason given was people were keeping them previously - surely if you want that to change you would offer a refund on the cartons price to have them returned and reused by Conroys. Not very green I suspect - as we had to pay nearly $500 so we are not that happy with returning them for no recompense....
Communicated waa great and very professional.
Thank you all
Nelson branch helped me complete online acceptance, which was very much appreciated
Outstanding service by all...the packers, loaders and unloaders. All introduced themselves and worked professionally, nothing was a problem.
Friendly, helpful, motivated, organised. Easy to work with. Awesome.
I was disappointed by the lack of communication in the lead up to and during the move. There was very little communication about when my things would arrive in Auckland, and it was left to me to contact the centre to try and find out.
I was also exceedingly frustrated that the movers in Wellington did not bring plastic wrap for my bed. When I asked why, they said that their boss hadn't told them that they were picking up a bed. I clearly listed this on my quote. When my possessions arrived in Auckland, my bed was dirty and damaged, and this is because there was no plastic wrap.
When my items arrived in Auckland, I was informed by one of the furniture movers that one of my mirrors "didn't make it". After being initially told that it somehow didn't make the trip to Auckland from Napier, I then found out 5 minutes later that the mirror was, in fact, broken. I am confused as to why the mirror wasn't wrapped carefully and properly to prevent its damage. I was angered by the blatant lying and unclear communication.
I found this experience incredibly distressing.
We are an elderly couple with a lifetime of of stuff. Your packers & unpackers were extremely patient and thoughtful & took the utmost care of our belongings. Though there was a hitch at the delivery end they remained calm & goodhumoured & made sure we were satisfied with their placing of everything. A grand job done by a great company. Thank you Conroys. Sandra Cowen and John Stewart