Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe team (from Tauranga) that packed us would be the best that we have ever encounted.There teamwork and profesional work was above and beyond .
The team in Christchurch (only two ) was let down by the CHC office not listening to my instructions re heavey item (which was noted on the paperwork) and also one member that I would classify as all talk but little action.
It would be a pitty to split up the Tauranga team but would recomend that any of the team would make great trrainers to other teams.
Overall I found Conroy's removals to very good and responsive. Their customer service was also very good.
Whilst the packers were excellent, the loading of our property was simply appalling. When the truck was opened at our new house, nearly the entire contents of the truck fell onto the unpackers. It was extremely dangerous. Furthermore, our furniture and bigger items had been packed without wrap or blankets so virtually everything was scraped, chipped or scuffed. (Loads of photos taken) The unpackers weren't informed that they needed to re-assemble the furniture, even though we paid for this service. Then on top of all that, a third of our items failed to arrive, over a week after being sent from our old home...we still don't know when that truck will arrive. We are disgusted with the service quite frankly.
The communication and delivery was excellent.
Very efficient and helpful. Arrived on time and delivered to my storage unit with no problems.
The boys were friendly and polite and super awesome!
Items were all packaged safely and unloaded efficiently at my new home. However, delivery was not made within ten working days as advertised, and I was not contacted or kept informed of any delays. It took nearly a month for my items to be delivered. Pick up was also difficult, with the van not arriving at the time I had been told to expect it, and I waited at home a whole day for it to arrive.
The Auckland packers were very slow. Prior to our move I specifically asked if we needed to disassemble our slat beds. I was told no that the packers would do it. The packers arrived with no tools to complete this - and took an hour to break down 2 beds. Was like watching paint dry. Not impressed that the young packer was smoking in the container with our stuff. Napier team were amazing. Fast and efficient.