Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAppreciated.
The guys were very good and worked together well. As we were running out of time later in the afternoon the outdoor furniture was in the garage. I asked if it could be placed in the garden which they did, but two pieces were left awkwardly on top of an inaccessible part of the garden - up steep narrow steps. I had said there was no access for taking furniture that way but two took off to see and upon realising there wasn't access left the two pieces up the top. When they return with Paul's few bits of furniture it would be good to have them repositioned by your guys.
I had to get the price readjusted as I no longer needed storeage and sold several large items that were in the original quote. It would have been helpful to have had the itinerary/breakdown at the outset so I could have checked.
Communication was very good with Luke, Joanne, MaryAnne and George. We really appreciated the guys waiting for the release of the keys and deliving at 3.15 getting late in the day.
Thank you and I hope we were saitisfactory as customers!
Unfortunately we had shocking service at both ends of our move. From NZ the removalists left dents and scrapes along our walls, snapped the hose to the washing machine (which we had to replace however Conroy did reimburse us for the hose and the tradesmen who had to plaster and paint which was much appreciated but given we were in a rental it was very stressful to get sorted one day before handover of the keys) then when our stuff arrived an expensive rug was mouldy, our couch had a broken spring and our draws were damaged) we are yet to talk to Conroy about this. The service was to include unpacking and removal of wrapping and boxes however the men today told us that they were on a tight schedule so couldn't wait for us to unpack to take the rubbish away.Really disappointed to be honest after being recommended to your business by a friend but her experience was much much different than hers. One thing I was impressed with was the price and communication of admin staff they were very informative and great to deal with.
Upon delivery of items,l found that l was unable to unlock my tool cabinet,upon inspection the back of the toolbox where the locking bar is situated was badly deformed along with a couple of the drawer chrome rails damaged,due to the urgency to use the box for work l was put off putting in an insurance claim with the time involved,l managed to push out the dent so that the lock worked but the damage is still evident,upon delivery of the box l noticed that the truck being used did not have a tailgate lift,being a very heavy item the guys struggled to get the box off the truck,and this is where the damage to the drawers occurred being scraped down the back of the truck as they were lifting it off,l did not realise the damage was evident until l removed the packaging.
Excellent excellent excellent
Excellent
Both Alex and Tips were excellent to deal with. They arrived on time and set about loading our household belongings neatly and carefully into the truck. They positioned the truck in a place that was easy to load and keep an eye on what was going where.
When they came to deliver, the same amount of care was evident and they communicated well with us. Thank you all for a pleasant experience throughout the process which went without a glitch and made the move less stressful than we had anticipated.
Felt confident and reassured both with the loading and unloading.
Staff were very obliging
Appreciated the great service.Well managed
Thanks and Blessings