Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersOutstanding service from start to finish. Very helpful over phone with quotes and queries, and on the day the movers (Chase & Shane) provided an efficient professional service. They were fast yet careful hard workers with great attitudes and customer service, resulting in a smooth and enjoyable house move experience for us. Thank you Conroy's. We will highly recommend you. Anna & Steve
Unfortunately 3 of the 4 bookcases were scratched, clearly in storage. The delivery men scratched my wall in two places. They put heavy cardboard boxes in my storage cage but didn't ask me about access to my suitcases in the cage - which was blocked - until it was too late. I have to say they were pleasant and polite, and am pleased that Conroys undertook to get the scratched furniture repaired - and Derek promptly answered me promising to repay the wall damage repairs. But really none of this should have happened in the first place. I have yet to unpack a lot or my stuff and will report back if there is any damage here.
Great service from the Wellington branch and delivered in a timely manner
Maybe a text service on when your delivery is likey to be made
Great service very good communications. Would use their service again
Friendly guys. Arrived right on time. Move went very smoothly. Thanks very much and would definitely recommend Conroy Removals to others.
The NZ part was nice, but my stuff hasn't actually arrived yet....
The pick up on Friday afternoon collected most items , just a table and bookcase left behind because not enough room.
The guys said that they would return soon to collect it.
3 hours later no one had returned. I left a message for Shane and he texted back at 7.34pm saying that it would be collected in the morning.
It was really good to get his text and he picked it up at 8.00am. Good service- He actually said what he said he would do.
The guys on Friday night should have phoned and said " sorry delayed and will pick up tomorrow"
Good service is about keeping people informed and doing what you say you will do OR explaining why there is a change.
Delivery to Auckland was at expected time with a phone call 1 Hour before delivery
Thanks Phil
I was happy with customer service and arranging the pack up etc as I was not able to be there myself. The transit time and delivery people were fantastic but now I have unpacked I am not happy.
Valuable ceramics were packed with other hard things such as a side table, one is broken. A wet outdoor basket was packed on top of white bed linen which is now mouldy.
Clothing on coat hangers was not packed in the usual 'hanging' boxes that I have seen for previous removals, and has all arrived crushed.
Large boxes were packed with a range of large and small loose items ie a PC hub was unwrapped and in the bottom of a box also containing cosmetics, bathroom items
and a small side table meaning it was under many items. Odd!
Overall rating: D
Recently retired we decided to move from Auckland to settle in Dargaville. Due to our age and the necessity to move a large home we approached several moving companies for quotes. While similar in value, others were abandoned in favour of Conroy who appeared most professional.
We duly showed its representative about the home, walking from top to bottom floor on a video call. A list of items was sent to us for confirmation. This inventory was later adjusted up to include more plants and a large painting. Before moving day we phoned to remove/add items and was told there had to be some flexibility and there’d be no additional charge for missed items as the bulk had been essentially accounted for.
On 06/01/2022, we received an email confirming truck/men would arrive at 0830 hours. They didn’t arrive until 1100 hours. From then we often heard the movers mention how they considered the job had been underquoted. Due to the size and scale of the job we were expecting a larger team. Toward the end of the packing job others arrived to assist.
On 11/01/2022, our possessions were delivered from about 1000 hours.
In the end we were not impressed by the mens attitudes and were glad to see the back of them.
The following day while unpacking we discovered multiple damages which included many broken ceramic plant pots, a wooden panel off a wardrobe, a draw from a mid century side table smashed, another badly damaged, an expensive mechanical drawing board arm also damaged beyond use, and a stereo speaker along with the more expected various crockery. Annoyingly, we were not told of any of the breakages at any time and left to find them as we unpacked. Some of these items appeared to have been deliberately hidden. At no time did any person from Conroy mention any damage had occurred.
In summary, although this was a challenging move with lots of stairs at one end, your team seemed ill-equipped.
Bitterly dissapointed with the delivery service I paid for. One mirror had the back punctured and something rubbing the back of the glass during transit that wore the silver reflective coating away from the mirror to now show transperant sections right through the mirror to the back. Mirror is now scrap. The second mirror had a sizeable section broken off the top in the transit from the Christchurch warehouse to my home, as your employee handed it over to me when he delivered it to me. How on earth are you still in business Conroy. I will always remember the Conroy name with this awful experience, and avoid it at all costs!