Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI really appreciated all the updates along the way, seamless and easy experience.
If the boys from Napier who packed our stuff can remember where the china cabinet key is, I'd love to know. Haven't located it so far! Otherwise a great experience from start to finish!
All just great Very easy to get up to top of west quay
On time. Friendly and very efficient. Thankyou.
Hi.
Just one thing went wrong in packup (as far as i know as we have not unpacked yet) that was a broken picture glass. The staff brought my attention to it immediately and I was able to separate the glass pieces from the picture without damage to the picture so the only loss was the glass. I was happy with them for being honest about it. that was definitely best.
On the unpack we had more problems which i hope the ops team can assist in resolving. the main issue was not getting everything in the right place (i was not there due to covid). the double mattress did not find its way inside to be with the double bed (its at the back of the garage and hard to get out) The large size conroy boxes used to pack the kitchen did not end up in the kitchen (maybe not labeled??). The boxes packed into the garage could have been packed better (boxes against walls with stuff in the middle) so access to any box only involved moving one or two boxes rather than about 20 or 30 which is how it is at present. Or could have stacked with a central isle.
Phil
Communication wise i think it would be great to have a single email address you can use during the execution phase of the move.
Was kept updated most of the times but would have preferred a bit more communication when furniture was collected (i.e. estimated time of arrival a few days in advance).
The customer service team were very tolerant as I changed my requirements a few times and they didnt complain. The removal team were lovely and helpful at both ends.
Great service thanks! We mistakenly left a couple of boxes after we departed our home and dispatch have let us know they are already on their way via separate transport to our new home next week.