Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersTotally professional and courteous team. Engaging and polite. I highly recommend Conroy's.
I was most impressed with your customer services recently when my belongings were shipped from Rarotonga to Auckland.
From the time your company took control of the passage of my furniture I was kept informed on a regular basis of its progress. I was informed about when it would arrive, the date it arrived, the date of possible delivery, all about quarantine, when it had completed quarantine and an email and phone about delivery dates. Then I was called to confirm delivery date and time. The delivery guys were on time and were most pleasant and efficient. Things were put in areas they were supposed to go and everything was handled carefully and thoughtfully.
I would certainly recommend your company to others as your awareness of your customers needs for information and direction was great.
Thank you so much for making what could have been a traumatic experience very easy and complete.
Cheers,
Helen O'Meara
Thank you to the friendly team who delivered our household goods to our new home. They got everything in without any damage and made the whole process very easy for us.
Completely professional and courteous
Great team work pleasant and couteous
There were good things and bad things. The quote system and booking in the job went well - I was impressed with the trunaround time in which someone came back to me. The price was very good compared to other quotes i received. What really let the service down was the poor communication on the operations side. The van that came to collect the goods from Wellington turned up unannounced at my daughters flat and neither myself nor daughter were there so one of the flatmates let the movers in and they took what they thought was meant to go. They left one thing behind and they took one thing that wasn't meant to go - there didn't appear to be a check back to the inventory provided which was concerning and no receipt for goods collected. I arrived after getting an SOS call from the flatmate just as the van was ready to leave. I had been assured that there would be a phone call regards pick up time so i could meet them and had even called that morning to see if i could obtain a time. In terms of delivery in Dunedin, there was radio silence. I called Christchurch at least four times to gain clarity on expected delivery - was told Monday, nothing happened, was told Tuesday, nothing happened and goods finally delivered Weds. Very frustrating as we have better things to do than sit around waiting for deliveries. So, a good start, but a disappointing finish. Would use again if these issues were rectified - it's just a simple matter of ongoing communication. Thanks for the opportunity to provide feedback.
It was so reassuring to see all of our possessions handled with the up most of care and professionalism. All packing and loading of the truck was carried out by one sole Conroy staff member and this staff member was so friendly and helpful in his attitude and work ethic. Overall, a truly amazing experience.
Great and very quick communication. Everything went very smooth.