Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersFast, efficient and value for money
I would highly recommend Conroys
I love using Conroy, because of they're helpful and welcoming from start to finish. I would highly recommend Conroys for any future moves.
Fast but careful, chatty and friendly
Had the beat guys move our stuff. They were fast but careful. Chatty and friendly.
Would definitely ask for those 2 guys if I had to move again.
Friendly, quick and efficient
Great customer service from quote, booking, confirmation, right through to the actual move. We're quick to schedule delivery once settlement went through. Moving team at both ends were great - friendly, quick and efficient. No damage or missing goods. Top marks.
Such a good team with great attitudes!
All the guys hit the ground running, literally. They were all really hard workers, took great care and got the job done so quickly! Such a good team with great attitudes!
Would certainly recommend Conroy to others
Conroy lessened the stress of moving overseas by their regular communication with me both in New Zealand and at my overseas destination. The packing by the guys in Nelson was carefully done giving confidence my goods were being treated with respect. Total cost of transport, storage and insurance was competitive and I would certainly recommend Conroy to others.
3 stars
Overall good but had a few issues. Initially they forgot our booking to collect. When I phoned to ask (1 hour post the time booked) they could not find a record of booking. Then they found it and sent someone out quickly to collect. Howver this meant the furniture was not put into a container, instead it was loaded into a truck and therefore had to be moved again to a container later on. This involved double handling of our furniture and we now have dents/marks on a few pieces.
I'll be talking to the local branch about insurance on these peices.
2 Stars
My issue isn't so much with the Auckland Branch as it is with the lack of communication, the lack of care taken with my items on delivery, and the state in which a number of said items were left between uplift and eventual delivery. I was given 15 minutes notice by way of text message that my personal items were being delivered at my East Taieri address after receiving no correspondence from Conroy Removals for the entire week of my scheduled delivery. No one even tried to get in contact with me to schedule a time in which I'd even be available to receive my items in person. The lack of professionalism and communication has been appalling.
After this, I discovered the absolutely appalling state my items were left in the living room with the majority of boxes being damaged or otherwise broken with no possibly of being kept for re-use.
Further, a number of personal items were damaged beyond re-use and as such I now have to claim insurance on the said items. My fragile boxes were not given the care they deserved and that has, inevitably, had the expected outcome.
I have also been left with a strangers box and have to collect a pair of items of mine still held by the Dunedin warehouse.
I can confidently say I will not be contracting Conroy Removals again in the future and will be dissuading any friends, families, or co-workers from doing the same.
5 stars!
Customer service and communication 10 out of 10
Great service from team. Worked extremely hard with the loading and unloading of our furniture. Customer service and communication 10 out of 10.
Could'nt fault anything, well done. Would definitely use your services again. Thanks very much.
100% recommend
Good communication, good service, friendly and professional staff. 100% recommend.
Would highly recommend Conroy
We shifted house from Auckland to Christchurch. The team we dealt with in Auckland and in Christchurch were excellent. Really nice people, careful and great to deal with. Everything was packed so securely, that all of our belongings arrived in perfect condition.Would highly recommend Conroy to anyone looking to move house.
Great experience, compared to other movers we have used in the past. Fast, efficient and value for money. Very little damage to our personal goods and no damage to the vacating and incoming property. Thanks Conroy!