Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGreat service from the team at both ends of my move
Everything went well except missing a suitcase and a guitar, suitcase found but guitar still missing
I recently used Conroys to move my vehicle and other goods from Brisbane to Napier. The main reason for using Conroys was the local depot being in Napier where I reside.
While the move was successful, and delays in shipping and unloading couldn't be avoided; I do have two main concerns regarding the service.
The first issue was an apparent lack of planning and foresight for arrival'and inspection of vehicles into the depot. Once my vehicle arrived at the depot it took almost two weeks for the structural inspection to take place. While waiting I was informed that an inspection had been done on a vehicle a day or two prior to my vehicle being customs released. In my opinion the schedule of the inspector, who had to travel from another region, needs to be structured to allow multiple vehicles to be done at the same time- Conroys has the ship manifest and therefore must know how many vehicles on the ship would need inspecting within that week- this just makes sense. I will say though Susan was very helpful in keeping me updated during this time.
Secondly, some of the ground staff in charge of the unloading and pick up at the Napier depot showed major lacks in professionalism on two occasions- when I attended to remove items from the vehicle with my engine builder, and also when arriving to transport the vehicle home. During my first visit onsite after being signed in, a staff member escorting us to the car asked what an item inside the vehicle was for, stating ''no body could figure it out". This struck me as odd, and I wondered as to why they would have been trying to play with/'figure out" items inside vehicles.
During my second visit to uplift the vehicle to transport home, the same staff member asked me to "do a burn out in the yard as we all want to hear what it sounds like....the bosses arent around, the yard has space",
after hearing these comments I began to question how my vehicle would have been treated during storage with the delays, and why a staff member would ask a customer these things.
On a lighter note, the staff members involved in loading the vehicle were very helpful.
Overall I would recommend Conroys services again but it wouldnt be without some warning.
Moving a small amount of items from USA via consolidators. The US shippers chose Conroy as NZ partner. I would advise choosing a US company that promises not to use Conroy.
1. Automated emails are the only form of communication I have received. These messages have provided incorrect dates and are generally untrustworthy.
2. I have not spoken to the same person twice. The person I "need" to speak with has always either been on leave or "just stepped out."
3. All direct contact with Conroy staff has been initiated by me. They have not called despite indicating by email that they would and stating on the phone that they would call back.
4. I still have no clear information regarding if and when items can be delivered.
5. I have received no receipts or other indication that payment for port fees [which was outrageously high for the amount shipped] was received. No one I have spoken with can tell me if this has been completed.
Fabulous job! Very impressed with how efficient and professional they were. Very good value and competitively priced. Thanks so much!
I was happy with this moving company but didn't appreciate my tread mill and lawnmower broken down flat and then just left like that it would have been nice for them to been put back together when delivered as I can't do this by myself as it's a 2 person or even 3 person job for the tread mill very disappointed with that but otherwise everything was really good and the removal people were very fast and efficient
Shipment arrived when it was supposed to, no delays or hassle, communication was good, very pleased.
Great communication great delivery from start to finish would recommend and use again packing was on point on both Australian and New Zealand sides top job conroys thank you for the great service
Helpful and friendly removals guys dropped off item in good condition. Thanks