Customer Reviews

..I am so disappointed...the loading in Clive was great. You told me the truck will be in the depot over the weekend( 27.01.23 - 30.01.23 ) and will leave on Monday, 30.01.23 down to the south island to Darfield. The dlivery would be on Tuesday,31.01.23 around midday- so far so good.

The unloading was great again, really good working people. after unpacking our stuff we had to realize that some cartons and at least 2 of our very special aluminium boxes were missing. These alu boxes were made in Germany and they are pretty rare here in new zealand, so you would recognize them at once. Unfortunately in these boxes were some china which comes in a set(pretty old, from my grandma and from germany aswell - beloved inheritance) some old special wine glasses, called "Roemer" also. On the way down to Darfield I don`t think the theft was happening. I think it happened over the weekend in the depot. Some of the staff was really kean on these boxes - but I don`t wnt to blame someone. The insurance support was rediculess. So I am a very unhappy person at the moment. Regards Sylvia Kuhlmann

Our delivery from Singapore with Asian Tigers included dismantling and reassembling our furniture upon delivery. Whilst we only had 2 beds and 1 bookcase requiring assembly none of these items were assembled by the Delivery team. One bed was missing the fixings and could not be reassembled however the other bed and bookcase all fixings were available however the team left without assembly. We have since had to reassemble these items ourselves. We have moved internationally several times and have never had to reassemble our own furniture. 

At the time I engaged services with Conroy's Napier Office, I had recently lost my  mother, who had left me numerous items which were located  in Napier NZ. I live overseas and  had no experience with shipping consignments. It was a very stressful time and Nicole went out of her way to  guide me through the process and go extra miles to  assist me from afar. I found her assistance to be  professional and very friendly. (As were other staff).  I have not had a chance to unpack everything yet, and it will likely take a considerable period of time. Thus I can't comment on whether there have been any breakages or not. However, the actual process from A to B flowed very smoothly. The Australian office took over once my consignment had arrived and  again,   it was handled professionally, promptly and delivered without issue. Time of  arrival from NZ to  Australia was 3 weeks and 2 days and just under 2 weeks to clear customs/quarantine, go to the  warehouse and  then out for delivery. I will add, that in this day and age, such personal assistance from  a company is rare in my experience, so that was a nice surprise, and thus  was very much appreciated. Thank you.