Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersthe two guys you sent to do our removal were absolutly the best, regards Pete
For ease of moving to/from Napier/Hastings. This was my 3rd move with Conroys and the worst as far as condition of packages/boxes are concerned. A lot of the boxes marked fragile and breakables were badly squashed and dented. Yes a few breakables. But I packed those so totally accepted that. But two plastic tubs one with light weighted Christmas decorations were completely smashed and broken. One lid where I held all my co trainers of screws, nails, curtain hooks etc. was completely smashed on top. Dining table, tv cabinet, headboard are all worse for wear with scratches and dents and some paint chips on corners. Whilst I do appreciate how many times one item needs to be handled. This is by far the most impact I have seen. I also have a parcel which belongs to another client. Whilst I appreciate how easy this is to happen. It always does make you wonder if you are missing something too. The marking of voxes and items off the truck can sometimes take a while to find and then you also need to give instead to what room to put things in. So things can easily be overlooked.
I know we have had a lot of disruption after covid. But I received 6 dates for my things to get to Australia. And it was supposed to leave in January 15th. This made it so hard to comit to a rental and I let 3 go as I could not give a proper date as to exactly when my furniture would arrive. Then finding it did leave on schedule the very last time.
also. The packers weee good whilst I was present. The moment I let. The neighbours told me they took breaks. When I returned a few hours later with cold beers, they still had a huge amount to do and the truck arrived before they'd actually finished. So it pays to be present even if you're in their way!
Professional, reliable and helpful during the whole process of our furniture removal from A to B.
I was amazed at the speed and perfection the packers worked.
Certainly recommend their services
Thank you Conroy
Conroys were very helpful and did everything they said they would. I found them friendly, professional and excellent to deal with.
The Packers were great but I wasn't impressed at the way they carried my goods out to the truck.
Also labeling each room especially on beds was not done. I had a trying time figuring out which bed was which as I hadn't seen my goods in 5 months.
The admin staff were always pleasant and friendly. I received notification of when payment for storage was to be taken out.
They were very reasonably priced. So yes I'd probably use them again.
I also found they packed random things together from different rooms.
Easy to communicate with, hoewever I had to get in touch to receive an update rather than receiving any update from Conroy. Was delivered in a good amount of time considering all the issues the interislander has been having recently and was well packaged and organised by the team. Reasonable cost and trustwothy company. Customer service rep I spoke to on the phone was very helpful and seemed to genuinely want to help me out.
Extremely impressed with all the service provided by Conroy and the two men you provided were so polite and very helpful.
We found Conroys to be a great moving team. No breakages, loss or damage. The company went out of their way to effect our move in the face of slips and washouts in the Coromandel area. More than happy with their service.
Really impressed with the communication, efficiency (it was a lot quicker than we'd expected for international shipping, and the transition through customs and quarantine was straightforward) and price was competitive. Room for improvement would be greater care in handling during uplift and unloading - an antique cupboard that was bubble wrapped was broken and banged around on unwrapping, and a glass coffee table was at one point placed on its end!
Thank you so much Conroy's excellent service from start to finish. Will highly recommend you