Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersDespite initial communications were quick, helpful and smooth, when belongings were uplifted from our storage unit, the inventory done by the drivers didn't match the one we presented. When questioned with pictures that proved all the boxes were in the storage unit and the drivers took them all (as pics provided by the storage facility), we have been told 2 boxes were down packed (?). Shipment was quick, storage in Australia was handled smoothly and delivered fast. But surprise (not surprising) the box that wasn't mentioned in the inventory was not there and neither its content. Nothing extremely money valuable but couldn't make an insurance claim for it since it 'never left NZ'. It's such a shame because if whoever is responsible for the missing box didn't have the brilliant idea of 'down packing' it (aka stealing?!) my review would have been completely the opposite and I would recommend the service to others. I mean, go ahead but don't expect to receive everything you send. That at the end of the day, after $2k spent with professionals is the bare minimum of what you would expect.
Excellent service. I will definitely recommend to my friends
We are incredibly disappointed with the service we received from Conroys. We got 10 quotes prior to moving and choose the second most expensive, that being Conroy's. This was based on a promise of excellent packing and transport. However, while the smaller items were wrapped and packed into boxes with care, the rest of the service was abysmal. Our mid-century coffee table and wall unit were badly chipped, while our dining table and a bookcase were very badly scratched on the top surface.
Also boxes labelled as fragile and top stow only were obviously crushed. This resulted in the shattering of several irreplaceable items from an inherited dinner set, plus a bedside lamp being crushed so badly it snapped in two. We have not even finished un packing yet! We are disheartened!
Also a large chunk of plaster was knocked off the corner of a red wall at eye-level in our new house. This exposed the white plaster so is glaringly obvious.
Lastly, we took photos and texted the local manager at the time and he did not even have the courtesy to respond.
Melbourne customer service excellent! I was kept in the loop during the whole plus more info on where/what to do when I was stuck on info during my stay in Melbourne. However, NZ service was very slack from the dispatch , Lynne was good however I had to follow-up regarding the delivery and when they did I had less than 2 hours notice. Bit disappointing. I had to reorganize my schedule to accommodate this as I wanted my package asap. Thanks
i filled out this formpreviously but omitted tomention howhelpul your lady nicole was shehas a great teelephone manner and was very hepful
Very professional, on-time, efficient and friendly team. Mimimal breakages so far while unpacking!
I was going to call to compliment the three gentlemen who helped with my move, they were so awesome - polite, efficient - just great guys.
Really great experience and your company is so easy to deal with, with the online booking system. All went to plan.
Rebecca Allison
Movers did a great job at both ends. Only issue was seeing someone else's furniture in the back end of the truck when the doors opened. I was told at the pickup that they were taking another house lot down in the same container. Nobody told the delivery guys though and I got a shock seeing someone else's things and not mine. I went away to do something and when I got back the delivery guys had unloaded some big items on to the footpath and started getting mine out. I was very relieved to see my stuff again. I was also worried about the torrential rain in the morning. Weather had fined up by the time the truck arrived around 3pm so that was great.
The guys arrived in time and moved our furniture quickly and efficiently they were very pleasant
thank you
This is the 2nd time we have used Conroys. The mover guys are always pleasant and work really hard and efficiently. Special thanks to Robin and the 2 guys working with him on March 13th, I didn't catch their names. They got us out in the pouring rain and into the new house without delay. We will definitely use Conroys in the future.
Hi,
Your team were wonderful. Dee, Chris (?) and one other.. They arrived early and worked quickly, diligently and with good humour whilst packing, loading the truck and then devanning at the storage facility. The only issue I have is that I left the apartment for the storage facilty just after 11.00 am. At this time my apartment was completely emptied and locked and there was only one couch piece to be carried down the stairwell to the truck. I arrived at the storage facilty about 11.30 am but your truck did not arrive until 1.00PM. I am not sure what happened and why the truck was an hour and a half late in arriving? Did i pay for this time? Thanks
The guys were quick and experienced. Admin was easy.