Customer Reviews

Excellent service right from the start when we enquired about pricing.  The communication was excellent - we knew exactly what was going on, the packers were friendly and professional as were the delivery people.  Whevever we had a question we received prompt and accurate advice.  The pricing was competitive.  Would use again and definitely recommend.

Thank you Conroys for assisting me with a difficult move.  Your staff were so helpful from the time I called to the moment my contents were delivered.  

We have sent a separate email detailing our issues but to summarise: the removers were rough with our belongings and showed no respect to it at all. We had items broken and witnessed fragile boxes being tossed around and sat on. The driver reversed into a neighbours vehicle, damaging it, but leaving no note for them.

In addition to the email, the driver slept in the backyard while having a break (and for longer after the other two started working again).

Additionally we had witnessed them drinking some bottled water but couldn't prove it was ours. Upon delivery, it was clear it was our emergency water as it was three bottles short. I also saw the empty bottles in the back of the truck upon delivery. While the value of these items is minimal, the fact of the matter is that it was not theirs to take. They effectively stole from your customers. This is despite me happily allowing them to drink from our tap and use our bathroom so there was no excuse. The actual audacity to steal someone's property while removing their gear is absolutely beyond me. 

We are so surprised that upon delivery more was not broken. I have photos of boxes that are torn and smooshed. We're just lucky that we are very good at packing I think. We have also put in a claim for a bed that was broken. I have a couple of other minor items I won't claim for but suffice to say we're frustrated. 

The only redeeming feature is that your team who delivered our gear were fantastic and friendly. I thought it was telling though that when I explained to them our experience with the removers, the response was 'oh that sounds a bit like the Wgtn guys'. So at this stage I'd only recommend people use your services if they're moving in HB as they were fantastic.

Can I also say Jo, who helped coordinate our move, was also friendly and responsive and I appreciated her assistance throughout.

It's a shame because I am sure you are very good at what you do. But your Wgtn based services have really let you down unfortunately. 

Initially I was very disappointed that an item was missing and all explanations were that it was in fact lost.

However, to Conroys credit, a week later item was found and delivered to me. 

I was pleased with Conroys process of ease of retrieving goods in my absence from storage locker and shipping to me. 

Did exactly what they said they would.  I was informed at each step, and even sent a package that was left behind by post.  Incredible job.