Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent
This is my second review as our move was in two parts, pick up in Wellington (which I have already reviewed) to storage in Christchurch. The second part was uplifted from storage to our new home in Christchurch one month later. Storage was excellent, the delivery to the house was on time and carried out with excellent professionalism and was quickly done by two very pleasant people (Alex and Sydney). I would not hesitate to book Conroys in any future move. Thank you Conroys for a no problem experience.
Appreciated the guys checking in the morning of the deliveries and confirming the time.
Recommend
Arriving on time and taking such a short amount of time to play Tetris with our belongs and get them stacked into, and out of the truck.
Both teams were very professional
If we were to move again we would certainly be booking Conroy as well as highly recommending to our friends and family.
thank you
The move seems to have worked well. I haven't noticed any damage so far.
Having said that I get the impression that the job could have done with an extra member of the team to reduce the potential for damage. Often quite heavy and awkward items were moved by one person where it would have been safer with two.
Also they apparently had another job to do after mine, so were pushing to get mine finished in time. Not their fault, but things would have proceeded more quickly and with less risk if they had an extra bod.
Testament to good packing I guess.
Communications were reasonably good, in particular Susan, however a delivery was delayed several times, an item was missing on delivery and an insistance on a smaller delivery vehicle were all detranctions from the experience. Better communications between AGS and Conroy would be recommended.
Professional
Great staff with great personalities, hard workers and very professional
The operations team were awesome. The Packers were quick but everything disappeared into boxes including my cleaning stuff and rubbish bags which I needed. The boxes are recycled which is great but labeling is confusing with old labels and new showing together. Also labeling could be a bit more specific to help finding things...kitchenware could also say crockery or pot or something. The booking process wasn't great. My understanding was we had pickup date and delivery all booked then sales got in touch telling me they'd changed delivery day for 3 days later. Very stressful and I actually had to contact ops directly to resolve it. Ops were super helpful but it was really stressful at an already stressful time. The guys who moved us were really helpful and considerate. There were additional guys sent to help them unload and they were keen to just dump boxes wherever and were not as considerate. The used boxes were collected quickly and the guy collecting was really pleasant and helpful.
- Sooo much paper and boxes, glad what I have finished with has been removed
- A small item but annoyed that airing rack has not been delivered. It was not enclosed in packing. Item 22
Outstanding
Absolutely outstanding are the only words I'd use !
The team went above and beyond to make this move as seamless as possible. The only removal company to use in my opinion.
Could not fault the service from start to finish we were kept in the loop at all times couldn't have asked for better