Customer Reviews

Medium to severe damage to a few furniture and missing bits. Delivery truck knocked over power box causing power cut to neighbours during first delivery but luckily Vector fixed it at no cost to us, Conroy did not even have the curtesy to reply despite emailing Conroy. Unfortunately we will never be a repeat customer :-)

The packing, uplift and delivery team were exceptional! Reliable, quick, efficient, friendly and very respectful. The customer service in Christchurch and Auckland regarding uplift and expected delivery time - crap. The uplift team were expected at 0800hrs turned up at 0930hrs. I had to make three phone calls including one to the Christchurch rep who was going to 'ring you back in 5' and did not. The Christchurch dispatcher could not care less and gave me a 'will be there around 8:30ish' attitude. The guys that turned up profusely apologised on behalf of Conroy and was not suprised at the lack of communication. Not a good value look! The actual truck driver had to travel across in the early hours from the West Coast which leaves your rostering a lot to be desired - why could the dispatcher not tell me that when I rang?? The Auckland dispatch - I did not receive a phone call, phone message and or email confirming time of drop off at location. The delivery driver rang to advise me they were at the warehouse location and lucky he was flexible as they had to wait 45mins for someone to arrive. You 'might be moving with the times' but your Communication and values (what are they?) need reviewing and improving! Communication is key. Moving can be stressful depending on the situation - we as the customer need to be reassured, that you are looking after us from A to B, we should not have to call you to ask where the move is at during any stage. 

An energetic crew that got straight down to business, cheerful and polite. Good communication that lead to an untroubled move. Would recommend to family and friends, thanks.

Thank you very good service 

The only negative thing that I have to say is that the truck leaked a bit & some linen got wet. Other than that, the guys were brilliant - efficient, careful & personable. Top notch service with top notch guys.