Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWe Felt Supported
No Communication
My furniture was supposed to be picked up on a certain day but it was picked up 8 days later (no communication was had until I called up to find out where the courier was) also I had already moved to Christchurch by the time the furniture was uplifted so I wasn't able to be there and had to organize some one else to be home plus it was an inconvenience as my daughter was waiting for my furniture to be uplifted so she could move all of her furniture into the house so there was lots of moving furniture around into other rooms so she could move in.
Weren't Overly Impressed
For the price we paid to move we weren't overly impressed. The truck wasn't large enough to bring all of our possessions, despite us selling off several large items from when you visited to do the quote. As a result we had to leave several plants behind. For the $4000+ we paid, it would of been good to have a truck arrive that was big enough.
Though the movers were friendly. They crushed several boxes. Turned fragile boxes upside down. They unbolted things and didn't put them back together. They lost bolts from cabinets. Just annoying little things.
We also had a spill in one box that damaged several other boxes and goods inside.
The guy from Palmerston North who helped the truck driver in New Plymouth was amazing. Super friendly, caring and worked hard. Really great vibe.
Communication was lacking. We had to chase up the driver to see when he would be arriving the day before the move.
The truck was so jam packed (in a very uncomfortable way) that the driver couldn't fit his giant roll of bubble wrap. He said someone would phone to come and pick it up. They haven't. So now in the house we've just sold is a giant roll of bubble wrap on the porch. Just a hassle. Would like it taken away.
Overall hasn't been the best experience for the high price.
I unpacked 1 box with kitchen items & discovered 1 broken plate, so far nothing else damaged I'm still emptying boxes.
Very Professional
Great service, team arrived exactly when were booked. Were very efficient, Also not over priced , Very professional. Thanks
Enjoyable To Work With
Teams on both sides of the move were efficient and enjoyable to work with
Some Items Were Missed
Hello,
I am happy for this not to be published on your website. Overall I am happy with the service. We have shipped from Sydney to Christchurch a year ago and now recently from Christhchurch to Cambridge. On both occasions, the staff packing and unpacking were very friendly and competent. They also did a good job of the packing and we have had minimal damage to our belongings considering the trips. On the first shipment from Sydney to Christchurch our 3x kayaks missed the shipment and were found still in Sydney. This became a long wait for us. Then again on our shipment from Christchurch to Cambridge a large chest full of our belongings was missed in the shipment and I was then promised to be delivered on another two occasions before actually being delivered (meaning I needed to be home 3 days from work, instead of one to collect the chest). It is dissapointing on both occasions that some items were missed. This must be a huge cost to Conroy. It makes me wonder if you have looked at adding a barcode system to your Client stickers? All the best.
Very Accommodating
I arranged the move at the last minute and all staff were extremely helpful even though I gave them very little notice. Delivery to my address in Melbourne was also efficient and everyone involved was very accommodating. I was advised of progress every step of the way, which was great.
Frustrating And Insulting
Despite numerous emails to your staff saying "My name is Helen", your emails and this survey have continued to call me by the person who sent the freight, Chris. I can't fault the truck delivery person. He was fantastic. But it was continuously frustrating and insulting that Conroy couldn't even correct my name. It might be a small point to you, but getting the person's name right is incredibly important. Not once did any of your staff acknowledge me pointing out the incorrect name. Regards from HELEN, NOT CHRIS. I also think the options for the last two questions should include "Maybe" as that would be my more accurate choice.
Professional And Friendly
Conroy Movers did an excellent job of packing up all of my personal belongings and furniture for shipment to the US. The packers were efficient, professional and friendly. The shipment arrived in the US on time, (however delivery to my home (by a 3rd party moving company), has been delayed. The delay is not the responsibility of Conroy.
Highly recommend this company.
From the first enquiry phone call we made to Conroys right through until the last box was stowed away for us hundreds of kms away from the collection point, the Conroys team have been absolutely amazing. We imagined that a post cyclone Gabrielle move from remote Hawkes Bay to the Waikato was going to be stressful... it wasn't thanks to the brilliant team at Conroys. They were empathetic, kind, cost effective, incredibly helpful and beyond professional. We felt supported and cared for throughout the entire process. If we could give Chad and the team at Conroys Tauranga a 15/10 we most certainly would. Everything arrived in pristine condition, on time and nothing was ever too much trouble. Thank you team Conroys, you're 5 stars out of 5.