Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 stars
Very happy customers
Darryn, Thor, and Ben S were a delight to have working in the house and they set about their work quickly and effectively.
All the heavy stuff from one house loaded, transferred, and placed in the new house across town in just three hours.
Very happy customers.
Very happy
Don't change a thing. Very happy.
5 Star Rating
I thought everything was superb but there was one sticking point that was not very clear to me. Everything was delivered, and I was asked as what seemed like a courtesy "Would you like us to remove any packaging for you?"
I thought that that was a lovely thing to ask and politely said no. I would do it myself. However, upon checking the receipt, I appear to have had that service entirely included in my bill. A special note said "Please unpack and please remove all packaging." :( I feel a little let down by this fact.
Efficient, friendly and helpful service
Efficient, friendly, helpful service. Highly recommended. Good communication.
Helpful every step of the way
Conroy's helped us shift at incredibly short notice. Their team was helpful every step of the way right from initial contact. The movers were helpful friendly, polite and efficient, nothing was a problem.All of our stuff couldn't fit on the truck that was sent and the guys sorted it no trouble within the same afternoon. I couldn't recommend Conroy's enough to anyone needing moving services.
5 Star Rating
Cannot fault your service
We have used your services four times within NZ and to and from Australia. We have been impressed every single time and cannot fault your service. Everyone we have dealt with along the way have been fantastic and very helpful from packing all the way through to delivery. Thank you.
Polite and respectful
The boys did a great job. They were polite and respectful. They appreciated the refreshments we provided.
4 stars
Great communication about when they were arriving. We had Conroy pack. Great time saver. Glasses and crockery were well packed. Plenty of paper used. Only downside was the use of stickers that were hard to get off furniture and they put my sons expenive shoes in the washing machine. Our furniture went into storage for a month and they mouldy and ruined.
2 star review
Not a great experience. First of all, it was difficult to talk to an actual person to discuss some specific issues around removal. I sent emails and left messages requesting a call. No one called me back. When I did get a response, the messages were unhelpful, curt and verging on impolite. Not being able to talk to someone made it unneccesarily stressful. Secondly, at the delivery-end, I discoverd a chest of drawers had been badly damaged in transit. There were numerous scratches and and one leg had lost it's corner brace, and the others legs were loose. The whole unit is now unstable and wobbly and needs to be repaired. I would not reccomend Conroys to anyone who expects a basic level of customer service or who cares about their stuff.
Delivery guys were great, polite and delicate with our boxes. But now I am still waiting for the removal of the packaging and boxes. It's been nearly three weeks since I've requested this, and being told that they will call when they are in the area doesn't help when not everyone works from home and can be freely available. I would recommend operations team to be better with communication so that clients can arrange a suitable time for removal. And not wait endlessly for someone to call, as boxes do take up space, will get damp and gross if just left outside (what I was told to do if I wasn't happy to keep it in the garage).