Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"Overall great service"
Overall great service only "niggle" is contact between your AKLD and Tauranga office. We were given differing information - and the actual delivery date wasn't conveyed until we called to investigate. As a client very annoying when trying to organise a house/address for furniture to be delivered to.
"Nice Job"
Nice job!
Efficient service - Thank You.
"I won't make this mistake again"
The team who carried out my move were friendly but incompetent. Multiple pieces of furniture have been significantly damaged and require repair. This includes an antique which having just been fully restored now needs further extensive restoration. Many boxes were unlabeled and others erroneously labelled so moved to the wrong room of the house. Having had back surgery recently and being unable to lift this is a significant impedement to unpacking.
I choose Conroys as I wanted to support a locally owned business. I won't make this mistake again.
"Your guys were friendly but your systems and processes need help"
Hi
A few things. It would probably be useful if you asked for feedback from the correct person. I was the customer in this instance - not Janet Macklin. Additionally when I got the first call, they called me to tell me they were on their way to pick up the sideboard.....instead of calling Janet....
I had also asked that they call me when they get here because finding my house is a bit problematic. They didn't. I had to walk up the driveway after hearing the truck and they were at the wrong house.
Your guys were friendly but your systems and processes need help
Thanks
Peter
"\very happy with the service"
You moved our chairs from Wellington to Auckland and back again. Thank you we were very happy with the service. You picked up when you said you would and the same on return.
1 Star
As discussed via phone
"Just a seemless process"
Just a seemless process. Thank you.
"Amazed by the skill"
Very happy with your service, great communication from all concerened. Amazed by the skill with which everything was packed into the storage unit. Thank you.
3 Star
Hi
The man who picked up my 4 Topairy in their pots was great. But one of the pots was broken on arrival in Auckland which was very disappointing.
Good day to you,
Thank you for the opportunity to give our feedback on our recent move.
We have used Conroy 4 times over the past 6 years and have stuck with Conroy as we are loyal kind of people. The changes however is impossible to miss or ignore. The first time was easy, our container was taken from Tauranga to Waikanae and off loaded. This was done quickly and efficiently. From Waikanae to 39 Romana Cres, Papamoa our boxes were clearly numbered and recorded on a list, as well as stickers placed on the boxes with our name on. Very professional and everything really handled with care. From 39 Romana Cres to 19 Tatahi Cove, Papamoa it was only a 2 km move so it was fast and efficient (no name stickers etc this time). With all three of the above moves a set amount was quoted that we agreed to and paid.
Our recent move from Tatahi Cove to Kawerau was as though we used a different company altogether. I thank the admin staff (Sue in particular) who was very helpful and professional and a pleasure to deal with. Our quote this time was $140 admin fee plus $150 per hour. Not having a pre-agreed amount was not easy to budget for and in our opinion this can leave loopholes that the client has to pay for. Make no mistake, the 3 blokes moving us were delightful and a pleasure to have around, but paying per hour......well, there is no limit to the time is there? No stickers, no box count, and generally not what we are used to with Conroy. The changes over the years are unfortunate - pay more for less in our opinion.
We have ticked 'yes' for whether we would use your services again, as there is not really many choices given (i.e. 1 - 10), and we would not like to totally bypassf Conroy as a moving company in the future - something we hope would not happen soon again with us finding a home here. And 'yes' we will recommend Conroy (as we have done many times in the past) but it will have to be up to the people themselves whether they could accept those conditions no doubt.
Thank you for your time and wishing you all the very best for the future,
Kind regards,
Alan & Tersia