Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"unfortunatly some damage has been done"
"Some things were wrapped and shipped very poorly"
The good: Parts of the service were really good. Some things were wrapped and shipped really well. The price was about a grand or more cheaper than Crown or NZ Vanlines. They settled claims for damage in a timely manner.
The bad: Some things were wrapped and shipped very poorly, especially plants, but also ornaments and things. E.g. plants on top of plants; ornaments and lighting stuffed in drawers unwrapped. Things were left behind; they had to go back twice to get stuff. There was miscommunication between the different parts of the company (the office, the packers, and the movers). The excess on their insurance wasn't made very clear; it was in the fine print somewhere, but it should have been front and centre when signing up. I would normally be on top of that kind of thing, but amidst moving cities, changing jobs and selling a house, I didn't have time.
4 Stars
"lack of comms re the delayed delivery let the service down"
Pick up from Wellington was good, good communication and arrived on time. Delivery to Waipuk was not so good. I was advised arrival would be early pm, eventually arried 4.30pm and no communication was provided re the delay. Both pick up and delivey teams were very pleasant and helpful, just the lack of comms re the delayed delivery let the service down.
"still waiting for my stuff!!!"
still waiting for my stuff!!! has cleared customs etc but not delivered!! even though it cleared a week a go, have emailed twice for delivery date but have now had a response! would really like my stuff.
"Thank you for making our move a little less stressful"
Great service! The guys loading and unloading took very good care of our possessions and we're very professional throughout the process. Thank you for making our move a little less stressful.
"This is the second time we have used Conroys and overall I am pleased with the service"
This is the second time we have used Conroys and overall I am pleased with the service. I am not completely satisfied with our shift from Rangiora to Queenstown for the following reasons. The staff that loaded us in Rangiora informed us that our house lot would remain in the container that it was packed in until it arrived in Queenstown. When our possessions arrived they had been re packed into another truck. We discovered quite a few breakages which in my opinion would have happened when moving from the container to the truck. The driver ( Robin) and the labourer ( Matt) who unpacked us were excellent.
5 Stars
4 Stars
5 Stars
Excellent transporation company.
"Great service over all"
Great service over all, I've used the "two men and a truck" service a few times and always had godd results ... BUT .. have just met the neighbour who is rather unhappy with the damage to her verge lawn done by the truck shifting me in! NOT a great way to start in the neighbourhood. I took a look and there are pretty decent depressions from the truck on her lawn .. her well manicured well cared for lawn!!
the packing in Brisbane was excellent,the two guys unloading in Gisborne were great