Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
"Service was smooth"
5 Star
Jo in the Porirua office is really good to deal with 
"Improve the accuracy of final delivery time"
The quote and pickup process was great as was the delivery by the Auckland team. In between we had an issue getting an accurate delivery date. The furniture itself had no damage. Improve the accuracy of final delivery time when the quote is finalised will go a long way to having a perfect system.
Friendly
Friendly and little damage to goods
5 Star
" Your communication was not grea"
I would only use you guys again if you were significantly cheaper than other companies. Your communication was not great. You guys showed up to collect the furniture with virtually no prior warning (somebody was going to call ahead of time to arrange a time) and then I could not get a straight answer regarding when the furniture would be delivered at the other end. In fact, an office person had told me it would be delivered on either 4th or 5th June. After it didn't arrive I called up to be told it would now be on the 8th June. Inconvenient, as there was nobody able to be at home this day, and I also had to spend a few more unexpected nights sleeping on the floor.
"Overall we were extremely happy with Conroys"
Mick the packer we had was absolutely marvellous..........no breakages at all. Glasses and glassware, crockery, mirrors, pictures, photos all perfectly wrapped and arrived in pristine condition. I cannot praise Mick enough. Jason the driver and delivery man was not very caring with our possessions. Our mattress had a hole poked in it. Our rimu bedroom furniture was scraped and so was our teak lounge funiture. Various items were broken or damaged. Very careless! Overall we were extremely happy with Conroys. Thank you so much.
5 Stars
"disappointing experience overall"
I think things could be improved. While one issue was not the fault of Conroys - the sub contractor hired to help pack missed a cupboard in the kitchen after being told that was where the pots were,. The lack of communication from the Christchurch office was very disappointing. The information given by Brisbane office was that a Dunedin company was the NZ agent. After a couple of phonecalls to them, I was informed it was your Christchurch office. When I eventually got hold of Adam, he seemed very bored with having to arrange delivery, even though this was nearly a week after our furniture arrived. Our contact with Emma in Auckland had indicated that customs and quarantine had been cleared and that delivery should be the 4th or 8th. We had ensured that the delivery address was given in the time frame requested (2nd June). Even after telling Adam that we did want delivery, We heard nothing more and had to contact Emma to find out what was going on. We still did not hear from the Christchurch office re the delivery, it was the truck driver, who contacted us and advised delivery time. The result is a disappointing experience overall.
"Overall service great"
We understood from Allied Pickfords that our goods would be unpacked on delivery. Not really an issue as we have been able to unpack at leisure and as required. But this may need to be clarified with Allied Pickfords. Overall service great. Reception and delivery staff very friendly and efficient.
"I definitely recommend you guys and thank so very much"
I really appreciate the way furniture was handled .Everything arrived in one piece even the most delicate things. I really like how everything was labelled and that you took time to put a plastic cover for my couch. The men who delivered my things in Wellington were very nice and handled everything with uttermost care. I definitely recommend you guys and thank so very much
Service was smooth, better on NZ side. Slight lack of communication