Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Good Quality Management is evident"
"Worst moving experience of my life"
Worst moving experience of my life. Lucky you insist on pre payment because you didnt deserve $1399 for that effort. On the bright side when trouble began your internal staff were very responsive.
"very happy with your service and would use it again"
Dear Conroys,
Excellent service, moving wIndows and french doors, they arrived in good condition. They could have easily been broken or damages but they were great. And I am very happy with your service and would use it again.
I was recomended to use Conroys by Paul from Demodepot, it was a gret piece of advice.
Thank you. Darryl
"impressed with Conroy Removals from start to finish"
I was most impressed with Conroy Removals from start to finish. Every single person I spoke to was friendly and efficient. The delivery guys in Wellington were excellent at keeping us informed and also for the actual delivery. The only little hiccup was with your website, after I had paid online, I expected an immediate response saying that the payment had gone through, but instead it looked as if I still needed to pay, so I ended up paying twice. My sister had the same problem. Your office girl said she would put through a refund, so no problem, but it was just confusing. Otherwise, fantastic service thank you very much. Carol
"unstressful and very easy"
The staff was very efficent and friendly, The move time worked very well with our skeduale and all items made it to the other end unbroken or damaged. This was the first time we have used professiol movers and found unstressful and very easy, thankyou
5 Star move
"overall impression was poor"
You have some of your team that is fantastic but my overall impression was poor. I would consider using your services again only because you did end up getting things sorted.
Jerry in the Auckland Depot was fantastic and went above and beyond which I really appreciate. Jo in your Wellington Depot was as well. I had great guys pick up and deliver the goods but all the other office staff I dealt with - and there were a few were either incredibly unresponsive or rude. <Name removed> is the one person I know by name that I wasn't happy with the service and general manner over the phone.
"I would thoroughly recommend Conroy Removals"
I would thoroughly recommend Conroy Removals. From my first contact with Melanie on the phone and her friendly, helpful manner, I was impressed. The men who collected the furniture were able to collect the furniture that very day and were also friendly and efficient. At the other end in Chrischurch, the delivery men rang to say they would be there between 8.30am and 9.00am and were there on the dot at 8.30am. My sister, to whom the delivery was made, had used Conroys previously, and was most impressed yet again.
Thank you for making it so easy.
Chris
"worry free, courteous, punctual"
From my first call to Doug I can assure you that my experience (2nd now) with Conroy Removals has been worry free, courteous, punctual and I would have no hesitation in recommending them to others.
Outstanding performance also from the men 'on the job' such as Ian and his companion who loaded the truck in Whangarei and Brent and his companions who unloaded the truck in Tauranga. For this, my wife and I are very appreciative.
Thank you Conroy House Removals and kind regards,
Hira
"would have been good to have a special box"
Was relativly affordable and delivered as promised.
The crews were friendly and accomodating.
Still waiting for our dog house to arrive.
Also would have been good to have a special box that had all the keys and remotes and tools in it. Would have helped as we tried to unpack and set up the house, couldnt find some shelf lugs and tools I needed to assemble beds until the 2nd to last box.
4 stars
"Very disapointed"
I waited from 2.30 2 days in a row for this to be dropped off, thursday amd friday, rang 5.30 friday to see if I was going to have to stay home and wait all night, and got told they came earlier ( without arranging for me to be home ). The organized Saturday morning 7.45, only got here 40 minuests late. Drive me nuts, I am very busy and dont expect any business to be this disorgainzed, and they could at least phone, or text. I would not use your company again for this reason. The last time I used it, it there was for 8.00 am first thing delivery, again they were 1.20 late and I called the office 3 times, the same the time before. Very disapointed.
I consider this was a very positive experience. Good communications and pleasant expereinced driver. Overall a seamless process from the time I booked to the time it was delivered,undamaged. Good Quality Management is evident.