Customer Reviews

I am in Hamilton, I had to wait a considerable time for my furniture to be shifted, I do not think you are geared up to do Hamilton deliveries.  Your staff were very good and I was happy when you wrapped the furniture.

I found the process easy - however, a couple of points I'd like to make.  I first called Conroy's to get an estimate of the cost for the item to be collected from Qtown and delivered to Wellington and was told it would be around $280.  That gave me a good guide as to the total cost of the item and with confidence I bidded and won the auction on Trade Me.  I then called your company to arrange pick up and was told I should have got a firm quote (being unfamiliar with the process I hadn't done that).  I was then told the total cost was $800+.  I had no choice but to go ahead - but you can see that the cost was a huge variation to the price I was given prior to my bidding on the auction.

The second point - I expected delivery to be about 10 working days time but it was much longer than that.  I followed up about 5 working days later to see how it was progressing and was told it was in the Chch depot.  I didn't receive the item for another two weeks.  To be honest - it suited me because it was only going into storage but had I wanted the item in a hurry, I would have had to be chasing your company up to get it on time.

Have already emailed Caroline Watt with feedback

Service was smooth, better on NZ side. Slight lack of communication

The quote and pickup process was great as was the delivery by the Auckland team. In between we had an issue getting an accurate delivery date. The furniture itself had no damage. Improve the accuracy of final delivery time when the quote is finalised will go a long way to having a perfect system.