Customer Reviews

I found some of the staff bickered all day and a stand in employee for the packing appeared quite dodgy. Our couch was ripped, a duchess scratched along the top and a ottoman torn. The man who quoted was very professional though and I would definitly recommend him. 

My experience was both good and bad. My move from Christchurch with Conroy was fantastic. I was very happy with the communication from the Chch team and the guys who picked up my belongings in Chch where lovely to deal with. My belongings in storage in Wellington proved to be another wonderful service and value for money. The communication from the Wellington branch bringing my belongings to Whanganui was poor. I did believe the email from Joanne stating she had "booked delivery to occur and that the operations would be in touch closer to the date" (as up till this I had not one issue with Conroy's communication). Finally getting a phone call the evening prior to my belongings delivery (after I phoned Conroy's to see what time to expect the delivery - I also have a job and needed to communicate with my employer so that I would be free to recieve the delivery) I feel is very poor communication on someone at Conroy's part. The driver who delivered my gear to my house was extremely pleasant and seemed to be a very nice person. The moving service from Conroys was a lift out and lift in deal. One man by himself was NEVER going to be able to carry my belongings into my new house!! Thankfully a friend of mine was visiting at that time (or my belongings would still be on the truck because I am unable to lift and the driver could not have carried them alone) and assisted the driver to carry my belongings in. I am extremely grateful to both the driver and my friend for their hard work but feel mega annoyed that the service I paid for was not the service I got! Also the truck hit the side of my garage when backing in to the driveway and there will be an insurance claim. 

I'd like to thank everyone in the Conroy network...Bonni in Brisbane, Vela in Perth, Monica in Christchurch and Duncan for the final delivery.

Moving from Western Australia to the South Island of NZ was a rather daunting "Bucket List" wish..and being a single female retirere made it even more challanging.  I had no idea where to start or even if it was possible to ship my stored household items...so I went on the net and typed in...Moving to NZ...lol...well blonde you know...

The top of the list was Conroy's, and I looked no further.  I had no idea of cubic measurements...so I asked for a quote on 5 cubic meters and within 30 minutes my quote was returned.   I was quick to learn 5 cubic meters would not deliver all my hosehold goods.  With Bonni's help, she guided me step by step through the process of working out what I would need in space and how to go about packing everything ready for shipping.

Vela Ram from Perth took over the pick up from storage and the final documation for shipping and customs.  Vela's patients in helping me complete the customs papers was amazing. 

The whole process from quote to shipping to delivery in Picton, was an example of amazing customer service and I would like to thank you all for your marvoulous attention to detail.

I have recommended Conroy's to FortKnox Storage in O'Connor WA for future referrence.

Kind regards to you all ...  Jenny

There were several problems with my move:

Firstly the team did not pack all my goods. This was despite me receiving a phone call on the day of the move from a Conroy's employee asking me if everything was to be taken from my address. I advised yes everything was to be taken except the items with labels attached that said "leave".

Secondly bespoke item of furniture was not even wrapped in a blanket and was placed in the container up against the wall. It was damaged of course but it was not worth me paying the excess on the insurance policy to get it repaired. Also Conroys never got back to me regarding making a claim anyway even though I noted the damage on the delivery docket and the delivery team said they would be in touch. I don't see why I should have to pay for any excess when Conroys failed to take adequate care of the goods in the first place.

Thirdly the delivery was made with a truck and trailer unit with my goods in a trailer. I live at the top of a narrow long driveway at the end of a 1km gravel road with no turning for big trucks. If the delvery team had bothered to look up my address on google maps (after all it is a rural address - it would be a no brainer to do so) they would have sent the goods on a smaller truck. This meant that I had to use my truck to transfer the goods from the main road to my house. This took me 4 hours. No offer was made to recompense me for my time or for the use of my truck.

Fourthly arranging the collection of the goods that were left behind was fraught with communication problems including no notification of the actual delivery of these goods until the truck was at letter box.

Overall this was the really shoddy and I would not recommend Conroys to anyone.