Customer Reviews

A piece of my furniture was damaged by the mover who carelessly loaded it onto the truck. I am now required to pay an excess on the damage caused, despite it being negligently done within 5 minutes of the mover handling my belongings. The move was undertaken by only one person, which required him to carry a queen size matress and base down three stories, as well as a heavy set of drawers - he requested my help to do this.  It was not my understanding that I was to assist in the heavy lifting for the benefit of the company's wage costs. I do not ask client's at my business to assist me in the undertaking of my job description because I am understaffed, so I do not think it is satisfactory that the same is asked of me regarding heavy lifting.  The communication from the administration team was swift and the movers (2 of them!) in Wellington were much more careful and respectful of my belongings.  I would not recommend the company nor use it again given that my belongings were damaged and I was required to assist with the heavy uplift of the furniture.

Very professional to deal with.   No issues and dealt with any questions quickly.

only issue we had was i had requested a 10.00am pickup, we received a call the day before to say the pickup would be 8.00am on the morning of the move the truck arrived at 7,15am which meant we were stuck in rush hour traffic.

The experence was seemless. There was constant contact, no hidden surprises and everyone I dealt with was polite and helpful. Thank you to all.

The men were ridiculously slow. They had no boxes to load, only the furniture as we had moved all the little stuff ourselves with friends and family. It took 3 hours to load. On 3 occasions the younger guy was seen sitting in the back of the truck playing on his phone - although he leapt up when he saw us. In all honesy their speed of movement could only be described as sauntering at best. They also left the televisons behind when they left so i had to get my partner to come back with his ute to get them. The attitude of the older guy was very unprofessional - some of his attempts at humour were very suggestive and my 11 year old daughter was present. He was also running down the company and the office staff and complaining about how much he hated removal work. At the end of the day when he was having difficulties getting out of the driveway he was yelling obscenities at the top of his lungs and sped away up the driveway. Although I appreciate that when one is paying by the hour one will always think it should be done faster, this was honestly ridiculous. Myself and 4 family members (from separate households) have all used removal companies more than once and we were all astounded (and getting really cross) at how long it was taking.  Ater 5 and a half hours on the clock (excluding lunch) we all jumped in the truck and started moving the furniture ourselves just to get them out of here. My sister had warned me (after I had booked) that she would never use Conroys again as they were far too expensive and slow - I now feel the same. Taking 6 hours to do what they did was unfathomable! 

On a more positive note, the booking process was easy and the webite is well laid out with lots of helpful information. The office staff were extremely professional, pleasant and helpful.