Customer Reviews

Regrettably, we feel let down by your service. The moving contract specifically stated "Verification of packing inventory and unwrapping" and "removal of used packing material on the day of the delivery". It was with disappointment that on the day, we were left with over 60 boxes to unpack because the crew said they could not place any items on bookcases, cabinets, couch, floor, etc. If this is part of OHS law in Australia, please make sure that this is well defined in the moving contract. Interestingly, your crew assembled three tables but none was used to place items. In fact, the crew made limited attempt to use the available surfaces (kitchen counter, cabinets, etc.) to initially unpack the boxes. And at no point did they offer to use the available surfaces, nor did they say this was an option. We were unnecessarily left with boxes to unpack, which resulted in major inconvenience, nuisance, and in us missing an additional day of work. Finally, not only were we left with boxes to unpack (service fully paid for!) as we were told we had to prepare them for pick-up on a different date!

We were expecting the same level of service and professionalism provided in North America and in Europe (and by excellent Orbit). We have been moving internationally every two years for the last 10 years, and this is the first time we felt deceived by a moving company. If it was made more clear in the contract that you were not providing full unwrapping service, we would have happily pre-arranged unpacking, even in collaboration with another company, since my employer was paying for the move. We should also emphasize that we were actively helping the crew throughout the moving day to the best of our ability: my husband is disabled due to a recent injury and was unable to lift items over 5kg.

We do appreciate that when I called to enquire about what happened, Conroy's administration did provide us with some help the next day – hence, we are giving 2 stars instead of 1. On a different note, the admin./supporting service was stellar throughout the process. It was just too bad that the delivery services were so unsatisfactory. 

We have sent a separate (snail mail) letter of thanks to both Napier & Wellington - outstanding team (Rupe, T & Sonny). And we already have recommended you....

we did our move in 3 parts with being 2 houses condensing to a large house and flat.

as a company Conroys were great and the first move we had 2 excellent guys but it obviously varies with who you get.

we had a new bedside drawer set bounce off the handcart and broke the glass top and scratched the handles otherwise everything was fairly safe and sound.

we had never moved before to use anyone else so hard to compare....

I had been meaning to send you a response straight away on the 4.2.2016....

Thank You so much !   Excellent organisation, communication , delivery service and timing...

Thanks to Jordan and Grant for their polite and appreciative way of handling the situation and the goods.

All your help is very much appreciated !        Astrid

Absolutely loved my experience with Conroy! I actually had fun moving. The guys who collected the stuff were fantastice - great driving, super friendly and efficient. I really felt like my stuff was in good hands. Everything arrived in great condition and 3 days from Wellington to Auckland was just great as other companies had quoted me 10 working days!

Thank you so much!