Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"Most aspects of the move were really good"
"quite happy With Conroy's overall service"
I was quite happy With Conroy's overall service and will definitely use them again. My fridge was damaged (dented) during the move which I'm not happy about but I could not afford the insurance.
"Good service"
Good service
"Good quoting and follow up prior to move"
Good quoting and follow up prior to move. Great packers, really good uplifters. Well communicated regarding transit and delivery. Unloaders OK good and friendly but appeared to be in a hurry. Some minor damage to three pieces of wooden furniture, which was covered by insurance (well to take out). Taken away by Conroys promptly for repair.
"Thank you very much (yet again) for making our shift so easy"
Thank you very much (yet again) for making our shift so easy Thoroughly recommend your services
3 Stars
To whom it may concern,
I was happy with the pick-up and packaging part of the furniture relocation process from our property in Auckland, however there were a couple of items which have left me feeling less than satified with Conroy Removal's services:
- Two of the mattresses although put into plastic bags were slightly damaged by sliding/scuffing which has affected the material.
- One of the legs on the chairs that was relocated was broken during transit - the 4 legs were obviously removed after the damage but no mention was made to me regarding damage.
- At the new location for the furniture only one Conroy representative was present meaning that I had to help unload and locate furniture - this is the most dissapointing part of the experience for me as I was of the understanding that the loading/unloading of the furniture was part of the service that I had paid for!
I would appreciate a response to these items please, especially regarding the third item on the above list.
Regards,
Vaughan
4 Stars
Please Note: as reported to Conroy's Napier staff on moving out day (Mon 21/3/16), damage was caused when staff moved the 3 seater sofa from upstairs at 14 Outlook Terrace, Taradale. This damage is a 25cm long by 4mm deep (approx) deep gouge/scratch to the stair well interior wall that requires plastering and repainting of that interior wall to repair it. Conroy's staff member Tim took photo's of this damage. I would like to be contacted by Conroy's management as confirmation that Conroy's will pay the costs of the necessary repairs to this wall.
Additionally please note that we were advised by the Napier office of Conroys at the time of booking this move that the delivery of our furniture at Wellington would be between 8am and 9am on the Tues 22/3/16. When the truck did not arrive by 10am that day I call the Conroys dispatch office at Porirua and was told that our container of furniture had arrived from overnight, but that it couldn't be delivered until mid afternoon because they were busy with other jobs. The furniture turned up at 4pm which was a quite anoying given we had planned for the morning arrival and took a full day off work when we need not have done so. However the delivery staff from Porirua were very good and patient with us when they unloaded our furniture into storage at Welllington which was much appreciated.
Regards
Gary
5 Stars
"This is such good service"
Everything went as planned and the goods arrived in Devonport at the correct time which was very important to my daughter who had a few hours off. The men loaded it into a hire furniture trailer for the next part of the journey. They even lent them blankets to wrap their things in. This is such good service. Thank you
"a really positive experience with Conroys"
Hi,
I had a really positive experience with Conroys, the boys that came and packed our house up in Melbourne where really cool, easy going guys and they did an awesome job. The experienced turned a little sour when our stuff arrived in Wellington as a big spider was found in the container, but thats something out of Conroys control, I was upset about having to pay an extra $948 but understand Conroys isnt liable for this cost. The girl I dealt with regarding delivery and fumigation of the container was Liz, she was awesome, she really helped turn the bad situation back into a good one, she explained everything to me really well, handled all my enquiries straight away & kept me up to date, I think she is an absolute assest to your company. The guys who delievered it were good too, not afraid of a little hard work and very friendly.
Overall its been a really positive experience, I will be recommeding Conroys to anyone who wants to move, I have 2 friends in Melbourne who are looking to move home and have told them to use Conroys.
Thank you to everyone involved in Moving us home,
Most aspects of the move were really good. I am still unpacking the boxes and everything seems to be Ok so far. The only frustration was that the guys who loaded the truck in Auckland had had a big night and were definitely hung over. They did a good job but were very slow. Really not very professional