Customer Reviews

Well organised admin and very helpful delivery staff

Great crew. Service prior to removal also great. Friendly, helpful people who knew what they were doing

Guys who packed us were really good. Friendly and careful with furniture. However little information was given on how or when the trucks would be transported. And it was a day late in delivery. Only an email was written to inform me. I was expecting at least a phone call. I had to call the next day to find out when the truck might arrive. But guy very helpful on phone and rang back when had more information. Else the guys who brought furniture back in were good and careful. Overall good experience. Just a bit more information on transport would be good. Thank you

A few years back we had a great move with Conroy Removals. We decided to move with you again, but this has been a complete disaster. We moved from our apartment in October 2016, this was poorly done and probably set up the problems that we have since encountered. Most of our furniture was to go into storage and selected items were to be returned to us in an apartment which we could move into late November 2016. In spite of two reminder calls by me to the Porirua Branch the move seemed to be overlooked. The guys turned up with half of our gear and brought most of the rest the next day. Three cartons were not returned, the wrong dressing table arrived, it was subsequently damaged in front of me by the young man who pushed it along the carpet.

We knew some of the items which were missing and asked to claim under our insurance with you but you refused. We went through our property in storage and found no sign of the 3 missing cartons, I did find 2 cases of my wine that had been left in your office because you did not know which client it belonged to.

Your firm still refused to meet our claim stating that you would only accept a claim when all property had been delivered. So far it has cost over $2000 to replace the missing items.

On Monday 2  October 2017 you delivered our property from storage to our new house. We have not unpacked everything, but at this stage 6 items of furniture have been damaged or smashed beyond repair. Also two large serving dishes have been broken. Our double bed is badly damaged and your manager came out to assess the damage. He arranged for a vehicle to collect it the next day. at 4.45pm when no vehicle had turned up I phoned your Wellington dispatch and was told that it would arrive between 5.30 and 7.00pm. I waited until 8.00pm. You have no after hours contact number, and the driver did not bother to call me to say he would not come. The bed and broken furniture still has not been uplifted although we have an arrangement for it to uplifted tomorrow between 1.00 pm and 3.30pm. I will be making a special visit out to the house to open it up so the bed and furniture can be collected. I truly hope that will not be a journey in vain.

Your firm has a lot to put right, I have paid over $10,000 for a very poor removal and storage service.