Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Very simple and easy to use"
"easy to work with"
Very efficient and easy to work with
"our move was excellent"
On the whole, our move was excellent. Megan did an amazing job packing up all our fragile items. Just a couple of areas that we weren't as happy with - there were quite a few items left in our house like the towels we'd used that morning, bathroom items which weren't packed and we had to go back to retrieve. If we needed to take these things ourselves, that would have been fine, but we had understood that everything we had used in the morning would be packed up and brought to our new home. The other issue was that the toilet cleaning brush was packed in with all the other bathroom items but it still had some liquid in the bottom, which then went right through the box.
Other than those minor things, we were really impressed with Conroy's services and wouldn't hesitate to use again or recommend to others.
"Better analysis of the scope"
We have used Conroy in the past and had a better experience. This time we had booked a pack and move. We were moving from a five bedroom house and we were sent one packer! We had asked for boxes prior to packing day so that we could start to pack, and each time we were told 'no' as you were packing us. We ended up packing more than the packer on the actual day. We then had one truck turn up to move us, which was too small, and had to wait for another to become available. This was very stressful as it was setllement day and the people moving in were in the road waiting for us to get out, while we were waiting for another truck. We even contemplated getting a rental truck and moving the rest ourselves, even though we had already paid Conroys up front, prior to uplift!! To finish off, when we arrived at our new house, the removal men complained about the location and access to the house. I would have thought that Conroy's would have scoped out the destination location, as it was local, so that they were aware of the access to the house they were moving us too. At the end of the day, only the hard work put in by the men physically moving us, prevented us from asking for a refund! Unlikely to use Conroys again. Better analysis of the scope of the move by the assesor would have prevented a considerable degree of stree for all concerned.
"Would have liked to have received the promised phone call"
Would have liked to have received the promised phone call about delivery time the day before and on the day.
"We were generally happy with Conroy's service"
We were generally happy with Conroy's service until the very last part of the move where one of your staff split Powerade on the carpet of the house we were moving from and did not have the courtesy to advise us. This was especially annoying as we had provided the drink along with lunch, and it cost us $25 to get the stain removed. We were further disappointed to find a number of paintings has not been adequately packed, some being damaged by moving around in the packaging and 2 having a large glass table top packaged between them with only 2 pieces of paper for "protection". We have already lodged a complaint with Conroy's and are currently trying to arrange an evaluation of the damage. Both the "use" and "recommend" questions above are only just a Yes and this mainly because we were very pleased with your service during a move in 2015.
"made our move less stressful"
Fantastic very friendly service, made our move less stressful and much faster as everythign was moved in one go :)
"great team"
Great service from a great team - thanks!
"Fast and friendly"
Fast and friendly, good communication and (mostly) kept to the time specified
"Customer enquiry was responded to in a timely and professional manner"
Customer enquiry was responded to in a timely and professional manner, the quote was compeditive, When I arrived to unlock the flat Conroy van and staff were already waiting, ahead of their scheduled time. Packing equipment and procedures were really good and imprortantly the team showed a high respect for property.
The removal van and team arrived on time and were helpful and friendly, (they enjoyed the afternoon tea as well).
I was updated on progess during the move.
On arrival the offloading team worked through very poor weather to deliver the goods safe and sound into the accomodation (well done), all paperwork was correct and no damage to the chattles.
10/10 Well done.
"no breakages"
There was a bit of debate on pick up morning over what Conroy's staff thought they were packing and what I thought we had agreed, but apart from that I had no concerns whatsoever and have no suggestions re. improvement of customer service. I was well satisfied - and no breakages!
"Fast service"
We have use them twice now. 2nd time was only short notice they came to us with a quote within 2 days before we need them to come and pack for us. Fast service. Excellent service.
Very simple and easy to use . I was amazed at the efficiency , communication and service . Thank-you