Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"need a major overhaul of your systems and communications"
"not very friendly"
Wouldn't deal with him ever again very arrogant and not very friendly on phone
5 Stars
"not so much"
While the Australian leg of the process was good the NZ leg "not so much". The goods were two days late arriving and there was very little communications by the comany with me from the operational section about the delays.At one point the truck was due ag 5-6pm on the 8/02/16...it just didn't turn up. This is an example of communications break down
I am wondering how long my goods sat in the truck saturated by rain as many of the cardboard boxes were wet through and some electrical cords had to be thrown out due to safety reasons.. I realise that the company can not control the weather. The Office People in both Sydney and Napier were great though. The price was very good.
"service was appalling"
Hi there. You guys were recommended by Classic Baths in Taupo. These were the people we bought the item from for shipping. From the outset communication with Conroy was difficult. Our Booking confirmation showed a pick up date of 2/2/17 and delivery of 10/2/17. At the time that seemed a long gestation but I accepted it. The 10th went by. No communication. I had my trades people lined up with that date. I spent some time trying to talk to someone at Conroy to expedite delivery. Passed around Napier, Wellington. Tried to get accountability from my 'Move Manager', who seemingly had no control over the process (and passed me around more, without staying on the line). Finally she committed to delivery on Tuesday 14th. No show. Finally got the call from Wellington despatch yesterday Wed morning. Gave instructions for delivery. These were not passed on (I got rung by the delivery person later in the day, frustratingly missing the call, who obviously hadn't got the message). Altogther a cock up guys. To add insult to injury I received the feedback form by email before delivery actually happened! I've asked for a full refund of the freight cost. {still awaiting a response - go figure}. I hope you can use this feedback because your service was appalling. One positive was the friendliness of the people (just no systems to leverage that).
"Nothing got broken"
I would like to say, that tania and craig that moved me were very friendly and were very excellent. Nothing got broken and you really have a good staff members, and certainly will be recomending them to others, So thank you for the good service and the experience. Cause that was the first time that we have ever had a truck removal in our life to move us, so thank you from michelle
"lengthy delays"
In my case lengthy delays in receiving my goods was frustrating .Indeed part of my goods were left behind in Wellington and thanks to your despatch staff at my destination finally received promptly.A special thanks to them for their efforts.My goods all seem to arrived in good condition having been carefully packed without all discernably breakages a key concern of any client.A suggestion when unloading and loading ensure all cartons are present.
"Really great service"
Really great service especially on collection and dealing with the changes we needed to make along the way with pickup times! Customer service was really great from all involved. The drivers on pickup and delievery were friendly and professional and kept us in the loop as to when they would be arriving. Those taking my calls and liasing with me directly were fantastic and the guys who collected our furniture did a very fast, efficent job and we felt our belongings were in good hands!
Delievery wasn't quite so good - Some slight damage to our bed upon delievery as well as the lino ripped up in our new kitchen from the fridge being moved in and a wet/paint stained couch from the a leak in the truck. Since it's a rental we've had to get someone in to fix the floor.
"OK"
Ensure and insist that packers are trained in writing content descriptions legibly, left to right across the carton, using non capital letters and not over the top of Conroy print already on cartons. Labelling by the main packer was mostly unreadable and will make for a major problem when I am unpacking. Try to ensure the packer team remains the same if 2 days are involved to allow continuity and less confusion. Otherwise OK.
5 Stars
"The guy's were very polite"
The guy's were very polite. They were quick, efficient and careful with all aspects of the shift. Nothing was broken. Prior to the move when we ran out of boxes, they lent us boxes, paper and Sellotape. The price was great to shift and would highly recommend Conroys to anyone who is contemplating shifting.
"Communication was good"
Communication was good but one of the Packers 'Lugs' seemed to have a bit of a chip on his shoulders and wasn't very responsive or interested in our needs. For instance he wanted to start packing the kitchen at the end of the first day packing and got shirty with us when we asked if this could be delayed. There was also an issue about finalising the packing on the Friday to which he appeared disinterested. I had to contact the bosses myself to get it sorted. Shame as all the other lads in both wellington and Auckland were as good as gold.
Thanks for the opportunity of providing feedback. I really don't know where to begin on the well below average performance of your team. Perhaps I'll just highlight the main shortcomings.
I had what I thought was a simple task - move 30 items of household goods from Palmerston North to Maungaturoto, with one further item to be delivered to Auckland only, for which I booked and paid separately.
Your staff advised that the only day they could collect was Friday 3 February. I filled in the forms and paid, and rang on the 2nd to check what time I could expect the driver and truck to arrive. Between midday and 2 pm was the answer. By 4pm no-one had turned up so I rang to be told that the 'girl' that gave me the pick-up time should 'never have said that'. Furthermore I would be rung to advise when the truck was coming. At 5.30 a man rang to enquire if I was expecting a truck that day! Finally at 5.40pm a truck that was far too big to get anywhere near the house arrived with only a driver, who incredibly didn't even have a trolley for getting heavy items such as a fridge and freezer on to the truck. Half an hour later after I had helped the driver load the truck with my own trolley, two further gentlemen turned up when most of the work was done. Not surprisingly the truck broke a large branch off a tree on the way out.
When talking to your staff on the phone at the time of the initial booking I was advised that delivery would be on Wednesday the 8th as Monday was a holiday. Surprise surprise nothing arrived. I rang on the 10th to be told once again 'they should never have told you that' and that delivery would be on the 15th. I rang and told your despatch manager that I would not be there that day as I had a Board meeting in Auckland to attend and arranged for my wife to be there and gave them her phone number. Thats fine he said delivery will be between 8 and 8.30am. I came out of the Board meeting at 10am to find a message from the driver saying he wasn't sure if he was at the right house and no-one was home. It was clear from his description that he was at the wrong house (later I checked his documentation and my wife's phone number had not been passed on).
After endless to-ing and fro-ing with your despatch guy I was advised they would now deliver between 4 and 5.30. By then I had returned from Auckland. Sure enough they turned up at 5.30, again in a monster truck that did a good bit of destruction to the trees on the drive. At the end I noticed the item to be delivered to Auckland was still on the truck and hadn't been delivered.
The good news is that you have drivers with nice even temperaments (given that I gave them both a hard time over your companies performance), the bad news is that you have a very poor company culture. Every query regarding non-performance was met with blaming someone else in the organisation. Despatchers dissing drivers and booking clerks and vice versa. I'm sure your staff are nice individually but you need a major overhaul of your systems and communications if they are to work effectively together.