Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 Stars
"expected more than we received"
Price was relative to every other quote, went with Conroys as I remembered the family using them as a kid. Booking and everything was fine, a bit bureaucratic and had to give them the same information twice.
Load up was fine, guy in the truck and two strong lads - though I had packed and boxed the house thoroughly and moved everything to the front.
Unload was a bit poor, Conroys sent one guy in the truck to unpack and one very young worker to do the actual unloading - was not motivated to work or take good care of our goods, quite blatantly relied on us providing additional muscle, said as much when I was late arriving down from Auckland to meet the truck. Would have been hours longer to unload without us providing 2 guys to help. Would have expected that we'd paid for the truck to be unloaded without our help - our help was just a bonus.
Wasn't the end of the world, but expected more than we received.
"They worked really well with us both and did a great job"
Snowy & Jessie were awesome. They worked really well with us both and did a great job. We wish we had their energy.
"from the moment I looked up furniture removal companies online"
right from the moment I looked up furniture removal companies online I was impressed with Conroy Removals. Their web site was so helpful, the best I looked at. Then when Graeme Dillon came up to the house, first thing in the morning, he was able to answer all my questions and give me the information I needed. That evening I had a schedule of items and a quotation emailed to me. Very prompt. Then Joanne sent through a very clearly detailed Invoice, which was very easy to pay to their bank a/c. Then the day before the move the packer, I think his name was Jay, arrived and spent a good part of the day packing. He was very efficient and a pleasure to have on board. The day of the shift went very smoothly, I'm sorry I didn't get names of two of the guys, but I think the boss was Aru. They all did a really brilliant job. My household lot is now in storage but I'm confident they will do another good job when they deliver my goods to my new place. Dianne
5 Stars
"will engage you again when we move back"
We were very pleased with your service and will engage you again when we move back to our newly built house hopefully before the middle of 2017.
"Everything was placed in the correct way"
I understand that it is very easy for people to complain about a services, so we like to compliment the 2 guys and Conroy for the amazing service we received. As I was at work at the time, my wife commented on how at ease she felt with the guys and how efficient they were. Everything was placed in the correct way and how we wanted them. Can you just relay to the guys on what a great service they provided and certainly need a tap on the back from their manager!!!!!! Best regards,Scott & Sarah
"nothing they did I could fault"
The three guys provided great service, there was nothing they did I could fault. Please pass on my thanks to them.
"impressive was how positively they talked about the company"
Overall very happy with the service. Pre moving a little tricky sometimes getting the quote correct and details confirmed. The moving day was very well organised and the three men who supported the move were excellent... Efficient, polite and happy in their work. Most impressive was how positively they talked about the company and its owner. In a tough job they were very engaged employees and for me as a customer it made a real difference. Thank you.
"I am still missing a 21inch television"
I am still missing a 21inch television, so will talk to the office for the third time tomorrow to see what happens next with that.
5 Stars
"went the extra mile"
Thank you to Mark in ChCh for organising our rather challenging pick up so well, thank you to the driver who delivered, he also went the extra mile. An excellent experience thank you.
I thought that I had paid for some of my furniture to be put back together in my new house in Wanganui but this was not the case as I had to do it myself.