Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"so much easier than i thought"
4 Stars
"Conroy stood out from the crowd"
We have moved 3 times. NZ to Melbourne, Melbourne to Perth and Perth to Christchurch. All companies were great but Conroy stood out from the crowd as exemplary. They went above and beyond to meet our needs and kept us informed at every stage of the removal. Customs and quarantine clearances. It was a smooth, quick and hassle free move. Would absolutely recommend this company as one of the best. Thank you guys for a great job done. Worth every cent.
"Overall service of excellence"
Overall service of excellence. Only complaint is that I had stuggeled with removal of the empty boxes and rubble. I was promised that it will be removed same day of delivery and now have to wait a week. Not acceptable for me as I have paid for this service which was part of the package deal.
"delightful young men"
The experience started with two delightful young men and one truck and finished with two trucks...bigger job than anticipated. Apart from the long wait on keys leading to unloading in the darkness of early evening, Josh and Jarrod performed an excellent days work.
"The driver we had was by far the best moving guy we've ever worked with"
We are experienced movers having shifted around Australia a number of times and to NZ. The driver we had was by far the best moving guy we've ever worked with. The crew who helped pick up our goods were also great - happy to deal with and happy to work hard.
"that is why we chose to use you again"
We have used you before and that is why we chose to use you again.
"delivery to our new home in New Zealand we tops"
The reason we have only given you a 4, is we have had a few minor breakages, and also a power cable belonging to our caravan, has gone missing and also a towing mirror which was in the front boot of the caravan is broken, we realize that the caravan was shiped to New Zealand, not by yourselves, but by Taurus Logistics, so that my be where the problem re the power cable and the broken towing mirror, IS, the power cable is a 25 mtr 15 amp supply one,
other wise we are very happy with the sevice from Conroys, and the delivery to our new home in New Zealand we tops.
regards Colin and Ann
"The process was just OK on the whole"
The process was just OK on the whole. The second truck driver who arrived later on Friday to help was very unprofessional. Had a foul mouth which wasn't great for the neighbourhood children to hear. Reversed up the driveway to the new premises without even getting out and checking if he could get around a corner, consequently he couldn't and it took forever (and considerable loud swearing) to get the truck out.
It was also dissapointing that I had to clear out and package up my office mysef because they ran out of time to get it done.
Three of the staff were excellent - Scott, Aaron and Gracie.
"goods in mint condition"
Beautiful service, what was promised was delivered, goods in mint condition! Will recommend and use again.
5 Stars
"methods need improvement"
The first issue I had was that they sent only one person to do the preparation. I would expect a minimum of two, preferably three or more people. The end result was that it took him almost two days to pack everything and he was struggling with the heavy objects. I rang them about this and they were unwilling to commit more resources. This delayed packing unnecessarily.
Secondly, some items were damaged in transit. It's all minor stuff but it's never happened to me in previous moves.
Thirdly, some items went missing. One item turned up almost two weeks after delivery while another was never documented and disappeared entirely. To their credit they agreed to compensate me but I'm still well out of pocket.
Their staff are pleasant and work hard but I think their approach and methods need improvement.
Moving from akld to hastings was so much easier than i thought. No having someone come round to itemise all our household stuff, i just gave a list to their office and the quote was given via e mail. The fabulous young guys who actually did the move were outstanding. Professional, funny, respectful and best of all; knew how to pack all our things so they turned up in one piece. So, to Ryan, Trinity and Antz, thanks guys, you are the best and Conroys are lucky to have you on their staff!