Customer Reviews

While the pick up in Hastings was pretty efficient, the delivery in Nelson was disappointing. A wasted afternoon  was spent in an empty house awaiting delivery. After being advised that the delivery would happen about 1.30: then 3.30 then 4.30, at 4.45 my call to the Nelson branch was finally  answered first by someone in the  Auckland office and and then transferred to Christchurch where the helpful man I spoke to told me the truck with my furniture was heading my way, not from the depot but from an edge of town delivery. It finally arrived at around 5.15 on Friday evening,  the hour when most workers are ready to knock off and have a drink. On a hot Nelson evening I’m sure knocking off was more important to the delivery men than best practice offloading of my furniture and effects. A male friend who I had co-opted to help me( and who to my embarrassment had wasted his afternoon )  helped the driver and his offsider unload the cartons from truck. In their haste to get my scotch chest around the difficult stair corner rather than take the drawers out and manoeuvre the lighter carcass, ithe delivery men forced it around, damaging not only the drawers but also putting scrapes and a hole in my freshly painted wall. Two oily stains were also made on my brand new carpet. Other pieces of furniture showed evidence of less than careful treatment and three boxes marked "fragile" had deep gouges in them although the contents were undamaged. It was almost as if marking a box 'fragile' singled it out for rough treatment- I’ve never before had boxes gouged when moving house. Many of the cartons Conroys supplied were marked” Allied Pickford; the careful movers”. I wondered after this experience whether I’d chosen "the careless movers." I was disappointed at the damage to my furniture and to the house that I’d just had repainted and carpeted ( as a precaution I’d covered all the floors except the stairs where having  loose covering would have been dangerous). I realise that Friday’s are the busiest day of the week for furniture removals but to be given ever later delivery times meant that the whole afternoon was wasted waiting for the truck. If I’d known at 1 pm that it wouldn’t arrive until 5 much better use could have been made of the time and I wouldn’t have inconvenienced my friend. While I was happy that the delivery men worked after 5 pm to deliver my effects I wish that they had taken  the same time and care that I suspect they would have taken had they been making the delivery at 9am. ( this is not a user friendly review site- it is difficult to reread and edit as only the last line of writing shows- even when editing the top of the page)

2 breakages in 1 box ; possible rough handling ?  Overall pretty good.

The boys left their breakfast half eaten pie on the bench along with other breakfast debris ! Also one large empty box was left for us to get rid of. They taped up an empty suitcase, which we had asked to be filled, the locks worked so not sure why they taped which then removed the surface of the case. Otherwise all went well thank you. 

Your quote was comprehensive, the service was good, the workers cheerful and co-operative. I enjoyed having them shift me. 

There was some minor damge to a sliding door but it was quickly rectified and I appreciated the prompt service with this.