Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Very friendly removal guys"
"efficient staff"
Very friendly, hard working and efficient staff.
"Really pleased with the customer service"
Really pleased with the customer service, all the staff I dealt with were very obliging and pleasant. Very professional service from the phone to packing and delivery. We have used Conroy's on many occasions and will continue to do so.
"Overall service great"
Delivery time little longer than hoped but this was obviously due to location. Overall service great, would certainly use again..
"Careful, fast, courteous"
The team we had to pack us and move from Havelock North to the Napier depot for holding were fantastic. Careful, fast, courteous. Can't speak highly enough of that team and our point of contact being Nathan Forlong. He was always available and dealt with timing and any other issues very promptly. Thank you. However, we had other items delivered from Havelock North to Cooks Beach, Coromandel (via Auckland we think). This team were late, uncommunicative, and have damaged the two most precious items of cargo. They were not careful. I will be sending photos of the damage to our mid-century Scandinavian furniture and would like these matters to be fixed up please. Both teams were courteous and we appreciate how hard they work. We have yet to receive the shipment of furniture currently held in Napier to our Auckland address and trust the unloading will be consiiderably better than at Cooks Beach!!
"polite and easy to work with"
The two gents who moved my furniture in were polite and easy to work with. One of my free standing uplight bases had been broken and Conroys are having this fixed for me.
"extra mile"
Very pleased with the service and the extra mile undertaken by the friendly team in both NZ and Brisbane.
Much Apprieciated.
"good online systems"
Good price, good online systems, good dealing with representatives by email, delivery driver was friendly and did a good job, gave a positive impression of the company. Well done everyone, would recommend Conroy based on your service.
4 Stars
"workers were very efficient and friendly"
Had a great experience, the workers were very efficient and friendly.
"A great company to deal with"
A great company to deal with. We were totally satisfied with Conroys from pick up to drop off. The pack up/pick up team were a pleasure to have in the house. They took great care with packaging everything and even with the multi-step journey from Alexandra to Tauranga, there was no damage apart from a handle wobbling loose (which we found inside the unit). Thanks Conroys!
"extremely disappointed"
I was extremely disappointed in Conroy Removals, I deliberately chose a New Zealand company over Allied Pickfords. One of my fridges was missing off the delivery, no one could tell me where it was, I was told it was either in Auckland or Tauranga, customer service didn't want to help and told me they didn't want to get involved… after I kept pressing a nice dispatcher is Auckland helped locate and arrange delivery a couple of days later. Coffee table was smashed to bits, the person unloading was saying under his breath that's it's just a cheap table and shit quality ~ He was talking to himself but I could clearly hear him. Yes the coffee table was old, but it was an antique. Baby cot damaged ~ not properly protected, plastic containers were damaged. The boxes were meant to be packed as per quote and when I spoke to the customer service at time or arranging the quote, I told them that the goods are already in boxes as they had been previously transported from Hong Kong ~ We had already opens these boxes, and they were in poor condition, but I was reassured that they would be repacked ~ they did not repack the boxes, this is the reason for the damages. We had broken glasses etc. I had paid for packing and nothing was packed apart from 1 box. When fridge turned up, the front panel now has a number of dints. Conroys were the receiving logistics partner for the company transworld shipping I used when I moved my goods from Hong Kong to Auckland, that's one of the reasons I chose to use you again for the final part of our move, plus I'm a big supporter to support NZ companies. I will never use or recommend Conroys again. My whole experience was been extremely poor and what I expected. Customer service even said they would email me insurance claim documents ~ that never happened either… I would appreciate if someone from Management would contact me about my experience as it is much easier to explain than type it all here. My contact number is 027 501 9057 or email damianflynn.ph@gmail.com ~ please arrange a time to further discuss with me. Kind regards Damian
Very friendly removal guys and absolutely brilliant service.