Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"overall very happy with experience"
" turned up on time"
I had the two best guy's unloading and unpacking my containers. They gave five star service and went above and beyond for me. I cant remeber both there names but one was Dan, they delivered my container on the 28th of Feb to Oamaru. They turned up on time and had a very steep drive to contend with. Would definitely recommend those boys. Well done
" This is the first time we have been disappointed"
We have used your Company 5 times now. This is the first time we have been disappointed. On pick up in New Zealand we had one man to pack, he got late help, the pack was rushed and no completed properly, we phoned to express our concerns and were assured by the Depot Manager in Napier that he would personally oversee the completion and labelling of our property for shipment to Brisbane and Cairns. On delivery Cairns we had 2 great guys who were most helpful and could not do enough for us. We unfortunately found very poor packing - notably our TV set which was not wrapped just put in a large box with other goods THE SCREEN WAS BROKEN, it is damaged beyond repair. The second larger TV set was only wrapped in padded paper packing, NOT BOXED IN A TV CARTON! It has some marks, but luckily does still operate. We are very disappointed really, even the boxes I packed faired better. It seems the concerns I had on pickup were warranted and I think your staff need addressing - particularly about the lack of men and the obvious 'rushing' to get things done, resulting in the damage we received to our goods. We paid a large amount for this move, and expected better service for that. Office staff communication was fine, and staff we encountered in Australia were excellent.
"stress-less move"
Always nice to have removal men with a sense of humour! many thanks for the stress-less move
"First move with your firm was 1975"
Thank you team Conroy. From the initial handshakes and introductions through to the final sealed box, considerate and helpful, plenty of smiles, highly efficient, great protective wrapping technique, just so appreciative that the moving experience is stress free. First move with your firm was 1975 (Westshore Napier to new home Anderson Park Napier), back in the day when the Conroy lads were the hands-on team, a further two shifts later, still very impressed with your high work ethics in place. Sincere thanks, Moira and Joanna
5 Stars
"very fast we are very happy"
fantastic service. very fast we are very happy with your service and would recommend to others 10 out 10. we had 1 brocken glass and 1 smashed head board. not bad. we can't claim as we did not buy insurance. thanks conroys.
"very disappointed"
My responses are extremely mixed due to the extreme lack in communication from the Auckland/Napier team.
I used Conroy for my earthquake repairs full house removal in January 2015 in Christchurch and they were superb.
Also, when the costumes I recently had moved from Auckland to Christchurch arrived in Christchurch, the Christchurch communication and service was excellent. I think Colin was the man I spoke to and Daniel and another man were on the truck...very obliging guys who were awesome.
I would reccommend Conroy to my christchurch friends only.
But the communication from the Auckland end was diabolical. I was told three times that the truck would arrive at the school in Auckland to pick up the costumes and they never turned up. I personally contacted the woman Taupea at least 6 times to ask what was going on and each time she apologised. Noone seemed to know what was going on.
Then when they finally turned up and picked up the cargo, I was sent an extra bill of $917 over and above the first payment that had been made weeks before. There was no discussion about this and no justification for it, so it will not be paid.
I was very disappointed by this experience. But I cannot fault the Christchurch branch. they have been excellent.
"I was happy with the price, service and staff"
In general, I was happy with the price, service and staff I had contact with (Call Centre, Despatch and Drivers), and on this basis believe the Company deserves a medium to high rating. I felt all the staff I interacted with were pleasant, helpful, amenable, easy to communicate with and professional. One minor negative feedback was the short notice period concerning both pick up and delivery times. Whilst it would have been helpful to know these times a little earlier, without more knowledge of the transport industry, I am not sure how feasible that is. Overall, the move went fairly easily, stress-free and no damage was sustained. I was happy that care was taken with my items. I did note the Schedule of Items had to be very specific and I was not provided with same day service, although was happy to accept this given the quote to move my possessions (a small-medium sized houselot from Tauranga to Levin) was considerably cheaper than quotes received from other Removal companies.
"Excellent Service"
Excellent Service, so very impressed,
Thank you
5 Stars
"first class"
Adam and his team ( Abdul & Gabbok) were first class in completing the difficult task of unloading the container.
Impressed at service but a little dismayed at volumes of packaging used by Robinsons! Nothing broken of course - but on previous moves where we've packed ourselves we've also avoided breakage with a fraction of the packaging. Don't want to sound cynical, but if we're charged on volume, I guess there's a business incentive there to pad it out...? But overall very happy with experience, both at the Robinsons and Conroy ends. Many thanks.