Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent
Excellent Manners
Fantastic methodology while packing the truck. Excellent manners . Thanks guys.
Hard Working Guys
Thank you very much for the moving service we providedwe would special thank Rick,McQuay,maka,Rah.They're awesome! They have been working hard and we are very grateful to them!!
Disappointed
We moved on the 20th December. Today is the 27th December, we are still waiting for the rest of our things to be delivered. We have had no phone calls to advise us there would be a delay in our delivery. As we are starting to unpack we have also noticed that a lot of our furniture have been chipped and marked. We are disappointed. This is the 2nd time we have used conroys and unfortunately will not use again.
5 Stars
Flexible & Friendly
Conroy's were flexible, friendly and kept us informed of progress. Would recommend their services to peolpe who are moving.
"took good care of our stuff"
Fantastic job. The movers were friendly, efficient and took good care of our stuff.
Re Communication: Could have been better regarding pick up time in Wellington and you changed the delivery date to a time when I wasn't available to receive the goods without any consultation. Luckily that was corrected so we got delivery on the previously agreed date and time.
No Damages or Stress
Junior and Gracie were both excellent and provided a fast and friendly service. No damages or stress incurred by Jo and me so all good.
"far from satisfactory"
Your star system should go to a minus number as far as we are concerned! The packing team was lacking in timing (poor being on time), lack of communication with us , a case of too many indians & no chief we could contact. The standard of packing left much to be desired . A TV was packed with objects that penetrated the screen, rendering it unusable, grossly negligent in my opinion & we should be recompensed for its replacement! Many fragile items should have been wrapped in bubble wrap not paper . Fortunately none were damaged . Some cartons were packed upside down , enough said when unpacking .Too cap it off a wheelbarrow & drill press was left on the front lawn in Wellington ! Certainly it was collected following a phone call. We have rung several times subsequently to locate them as they have not been received, & apparently they are in Auckland ,not where we want it in Pukawa ( near Turangi). We await delivery , our instructions have been quite clear . You have a major problem with the way telephone enquires are handled , people say I will ring you back , they cant answer you query , ,& it seems to go into file 13 .
As you can see our experience with Conroy has been far from satisfactory , & i would be happy to discus this with SENIOR MANAGEMENT ,by TELEPHONE . A reply by email would not be acceptable & our phone # is advised. O7 3866110
Great Move
The people who packed, uplifted and moved me were excellent. The only area where there could be improvement is around communications around times. Thanks for a great move.
5 Stars
"Worst service experience of my life"
Worst service experience of my life. Do not choose Conroys. They got our furniture separated into 3 different lots and our couch was lost and ended up back in Australia. They did not contact us once regarding this whole process. I did the chasing. Called Fiona Conroy left a message as I was instructed to- but no response - promises of compensation but nothing to show for it. Slept a week on the floor because they lost our mattress, TV half the couch and a ladies bike. Got those back but the couch was still lost - after six weeks we finally got the couch back. Paid our insurance but they didn’t want to give us anything for having half of an L shaped lounge lost for six weeks either. Felt totally neglected and our belongings were entirely not valuable to them. Just the worst service experience ever.
excellent thankyou