Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
"Would have been more happy if they had provided tools"
"Many of the boxes were squashed"
Our gear had been unpacked and repacked at another location prior to coming to us. Many of the boxes were squashed. Although stickers were put on our boxes, there was no organised system to check them off at the end. And not all boxes got stickered. Be aware re insurance-You only have 5 days to check your entire contents for damages. It has taken us 3 months to get everything completely unpacked and we have found damage to our sofa bed to which we recieved a sarcastic reply from Karen in the office. The delivery driver however was lovely as were the guys who packed us at Auckland.
"very obliging"
Great team and very obliging and handled our stuff with care.
"hard working team"
Excellent service, and a hard working team, thanks Greg & Sue
Mixed Bag
Hi the guys that pick up in Waiheke first class really great Whanganui the driver arrived on timthe helpers were inexperienced they have damaged my bedroom dresser one very sentimental figure packed in a blanket and pillow is totally smashed in half mirror antique chipped all in the same box that was dropped they were on time fast but the young guy tried hard,the other chap smelled and was not in good shape for this try of work.
"Broken mirror'
Broken mirror on delivery - received no contact
"no hassle"
The guys who came to move our house were great! Friendly and very efficient. The whole process was no hassle and really impressed with the service from Conroys
"Well done yet again"
Your men work so hard and are such nice company during the move. Well done yet again !
"went above and beyond"
Very happy with all interactions with Conroys and with Fastfrate (Canadian ground freight agent). Not so happy with interacting with Gill Shipping (Canadian port agent); communications weren’t clear and there was a misunderstanding about timing. Overall, good experience. Conroys went above and beyond to help me with the process.
"careful with everything"
The three guys who moved us were just fantastic. They were very careful with everything and very experienced when it came to packing and communicating every step of the way. We can't recommend them and Conroys enough!
Smiles
I was very impressed with your services. You made regular contact giving updates about when the shipment arrived when it had cleared customs and MAF inspection and then when it would be delievered from Christchurch to Nelson. It was already packed overseas but your part in the operation was very efficient.
All in all a good move however there were some rub marks on bar stool legs and bedside tables as they were not wrapped / covered prior to the move. The Dryer sustained a chip in the paint on the top of it due to some object being placed directly on it and subsequently rubbing the paint off during transit. More specific detail on the contents of boxes would have been preferred, especially with kitchenware.Items were packed exceptionally well. Packers and movers were extremely helpful, they set up the bedframe and table when unloading. Would have been more happy if they had provided tools.