Customer Reviews

Your  front desk staff in Napier were excellent, however the rest of the moving process was very poor. Firstly, you forgot that you had made an appoointment to come to my house on the 2nd December 2017, and I had to ring up to ask when the removable men were coming.  Three hours later they turned up, then was asked why my boxes were not sealed and ready to go.  I was told to leave them open for staff to view contents before sealing. Was also told that certain items would be packed in my home before removal. They were not. One gentleman just about dropped my sewing machine, before I could tell him how to carry it.

I did not receive at any stage a copy of my inventory and someone failed to sent the Brisbane depot a copy of my Australian declaration form.  Communication was very poor, with myself having to ring up NZ from Aussie to find out how long before my goods were to leave NZ.  The whole process took 66 days from start to finish. A VERY LONG WAIT!!!!

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However on arrival at Brisbane, I could not fault their service. Good communication and excellent service.

I would not recommend Napier Conroy Removals, unless their services improve!!

Not with out problems but alls well that ends well. I will be using you again. When I sit down and think from new Zealand to Brisbane pick up to drop off good job. Regards Noel

We had an Airfreight and a Seafreight delivered.  At the arrival of the Air shipment the crew, was not aware of the required unpacking. After a couple to phone call this could be clear and the unpacked, which really annoyed them. So they didn’t handled the stuff properly, with care and showed are really unfriendly attitude.

After reconfirmation of the included unpacking service, we expected the sea shipment and underlined this need again in several call and got the reassurance that all will be good.

We have been called by the ops team at 7.30 am to confirm the delivery at the planned delivery day, but could pick up the phone. Several attempts to call back ended nowhere. The back office confirmed that our delivery in on the truck and that we should wait. After waiting the whole day, without further notice, we call the back office again and got informed that the goods have not been loaded.

After further calls and could get the confirmation of a Manger, for a Saturday delivery, which he could arrange.

The team showed up on time and was very friendly, but has again not been informed about the unpacking. They were only able to help with some boxes, before leaving. At the end we unpacked almost all of sea freight.

Overall, we have not be satisfied at all. A real unpleasant experience. The office stuff was not fully aware of the status of the goods, we coordination with the operations team appears not to work, and the delivery team didn’t not leave a good impression at all.

A really frustrating experience