Customer Reviews

The removal men were good to have in the house and the communication prior to payment was good.  It all went downhill from there, though the men that delivered my furniture were good.  When the items were delivered there were scratches on my custom made dining table (which I now have to get fixed), dents and scratches on the front the new fridge, major scratches on the front of my near new washing machine (looks like they tried to remove the dryer off the washing machine with excessive force) and they had put the wire shelving on top of my leather couch and boxes on top of that which left indents in the couch which remain to this day.  The removal men also packed up my kitchen items and only one box was labelled "kitchen".  Not at all helpful.  I raised this with Conroy and was told that as I didn't have insurance cover with them it wasn't their problem.  Furthermore, the removal men were very experienced.  Why would experienced removal men put wire shelving on top of the couch and boxes on top of that I have no idea, among the other damaged caused.  I have not raised a number of other issues like leaving the kitchen detergent bottle and other bottles not sealed correctly so they leaked through the boxes, broken kitchen items, and scratches to some of my more older items.  None of the items had moved in transit.  I was asked to take photos, and the delivery men had already taken some (on a couple of the items), but given the nature of the damage (dark on dark/light on light) it is not able to be clearly photographed.  I suggested that they come to my property to inspect but they have not done so.  Had I read the reviews and not listened to the inital hype like "that's a nice leather suite, we will take good care of that" I would not have used them.  Although I am tempted to take this matter further I suspect it will be a costly exercise and exhaust too much energy for little return. 

great, had some issues with customs but conroy mediated with a good result.

Truck got stuck in the grass outside my garage. No fault of your guys. I was happy there wasn't too much of a mess getting it out. Truck needed limited slip diff as it had trouble getting over the kerb in the driveway with one wheel coming off the ground at the pickup point and again at the delivery point.