Customer Reviews

Overall service was not bad. I felt that there was a bit of dishonesty around the certainty of when my goods would be collected and delivered which caused a lot of inconvenience for me. I was given set dates and told that was when my things would be collected and delivered, and then once those arrangements had been made I was told that those dates were not definite. My goods were collected a day late with little communication. If I was told from the beginning that the dates are subject to change I would have been fine with the service that was delivered, but because I was given dates I made arrangements to accommadate that which ended up being unnecessary.

The organisation of the move was great from until pick up day.   the booking and administration of the move was very easy and I had good customer service from Sue at the local branch.  However on pick up day there was a complete lack of communication.  I had given very specific instructions of where to pick up the load from.  It was to be picked up from a shed (behind a house) on a rural property in Katikati.  I had stated to go down the drive past the house to the shed.  we were told that it would be picked up around 1pm and my daughter took time off work to go out to meet them.  By 2:04 they had not arrived.  we finally got a phonecall to say they had been waiting with the truck out on the road, and then had gone to the house to try to get in.  They obviously hadn't read the instructions.  my daughter was then late back to work and lost pay because of this.  

Delivery went well however there has been damage to our furniture.  there is a scratch on the couch, the bedhead leg has been broken and the back of a chest of drawers has been damaged.  I will be contacting the branch about this. 

All in all I wasn't happy with the service we received.  

the pick up process was not great.

A job well done by 2 strong lads.

The guys who moved us were fantastic, and the guys who delivered our bed were also fantastic,  but everything else was a huge disappointment. Boxes marked Fragile had been squashed, so many of the boxes had gotten wet, and worst of all, we had so much broken gear it was unbelievable. Even the plastic storage bins had the handles broken off. Our furniture was stored in a container, the forklift must have given the whole container a good shake up every time they moved it. The staff are easy to deal with, very helpful, but the care and attention given to your prized possessions is just not there. We would never use or recommend Conroys for storage, maybe moving from one property to another, but never for storage. When we complained the response was, you didn’t take insurance. Not really what you want to hear when you have trusted a company with your personal and household goods.