Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersReally not happy with the service I received from Conroy's I got told it would be no stress instead that's all I got truck was 4 hours late said they would be at home at 10am didn't arrive till 2.30pm no communication with what was going on.
Next day I received a phone call from a friend to let me know that the removal guys had left a decent amount of my property in the shed there was no offer to get it to me as I had moved out of town rung manager of Napier branch left a message with no response from him!
Really was not impressed I thought going local would be a good idea!
Great job
The boys did a great job! They turned up on time, got the job done quickly and no furniture was damaged in the move. Communication was also excellent, we would use them again for sure!
Fantastic
A fantastic experience with the crew from Conroy's - my only suggestion to be aware of is really map out exactly what is to be packed and/or left as there were a few items left behind which I did want packed but I take full responsibility for that. The packers were very polite and friendly and did a terrific job.
Appreciated.
From the initial enquiry, contact, house evaluation, correspondance, purchasing of the packaging materials and through to moving day, I found each team member I dealt with extremely approachable, easy to deal with and all systems worked well. The team on the day made the move easy, nothing was an issue and they just went about their work. Appreciated the experiance and knowledge displayed.
Great
Steve was great , communicated well and was helpfull at all times . He had a man working with him and directed him and they worked well together .Made a stressful time easy
If it was not for the hiccup with the communications with receiving two different quotes under the same reference number when it was initially asked for two, one being pack and move, the other just to move so we could decide what we went with. When the job was accepted it happened to be when the second quote was finally sent (2 weeks after the initial quote) that was for the move only but we were confirming to pack and move but it fell through some gaps and was never followed up or checked. Thankfully on the Friday before the move the following Monday it was sorted when the error was discovered. It was a few very stressful hours wondering what we were to do but Conroy's came to the party and provided an excellent service from that point onwards. The packers and movers were fantastic to work with and the service delivered as promised.
Brilliant
Tim & Hucs from Conroys, Napier, were absolutely brilliant!!! Extremely efficient, fast, they knew exactly what they were doing, and very friendly too. Thanks heaps guys, you made it all so much easier.
Friendly staff who offloaded off my shipment with care.
Excellent cost compared to quotes from other companies. Very responsive to my enquiries. Movers at Auckland end were very friendly and careful in their handling. Movers in Wellington less so, but overall very timely. While there was some confusion between Customer Service and Operations about the delivery date, this was clarified fairly quickly.
Overall it was okay. Conroy was the last company to handle our household in NZ coming from oversea. The communication before the container arrived was good and also everything that related to Biosecurity. The huge minus was that they failed to make an appointment for the delivery. Despite calling Conroy a few times no one called back and my wife got a surprise hello from the Conroy team without prior notice. For the customer it is neccersary to know when 20feet of household arrives. The two workers handled the also confusing situation for them good and made a great job loading everything in our garage.