Customer Reviews

The guys on the truck where great. A credit to your company.

Excellent service from start to finish. Very cordial staff, everything arrived intact. A seamless move. Highly recommend this company!

Throughly professional and a pleasure to deal with!

Overall I was very very satisfied with my Conroys Experience...just a couple of Issues...first the Truck was 45mins late to arrive for Part Packing. Then there was an obvious miss-communication between myself & Doug (who came to quote)... as the 2 Blokes were quite annoyed that there was more packing than just the Kitchen. I had said to Doug I would pack a lot of Precious things, but I thought that we had agreed that some of the Pictures, Books & Ornaments etc... would also be packed. Never mind.... the Blokes were really good about it, when we helped.... & provided them with lunch & refreshments - they also got 3 other guys to come later to help load, as we needed to be off the Property by 3.30pm. Delivery was great - they were early, lucky I was also. It was a bit scarey though, as instead of bringing everything up the steps - they parked the Truck up on the Footpath, close to the wall & fence... & handed everything up & over a rock & concrete wall, & a trellis fence.. it was quite TERRIFYING.... some big items looked like they would get dropped (a double oak wardrobe & my washing machine) - THANKFULLY nothing did!! 3 Great Guys who were very friendly & did an efficient quick job...arrived 7.40am gone by 10.30 am. Only 1 broken plate - that's pretty damn good! :-)

It is difficult to review our experience with moving because there are so many moving parts. While we had a fantastic response rate from Lynn as our main contact, we did indeed have some damage to some of our items. We were able to see that it was very obvious the movers had taken the items as they had been packed (which I carefully packed myself) from Heavy on the bottom to light on top and then just put them in their truck light on the bottom and heavy on top- even though the boxes were clearly marked. The 2 movers who arrived at our house were SUPER friendly and helpful and so we were grateful about that BUT we had a very heavy, expensive safe that was severely damaged because them and some additional movers put it face down with the key in it. While I did purchase insurance, it was for total loss only because we packed the container ourselves and they couldn't prove the condition of the goods in the first place. While I can understand this type of insurance- this is a case where the company (Conroy) clearly knows that the damage is their fault and acknowledged it in an e-mail to me (the key was only given to Conroy and therefore left in it by them) and it would be a reassuring and positive experience if they owned up to the damage of this item. This is why, despite an ok experience with them I would try another company if I had to move again.