Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersMy experience with Conroys--organisation and uplift etc was excellent. However, at some point in the transit from NZ to Australia my belongings received very poor handling. There was evidence (shock patterns on some plastic items) that boxes were dropped from a very considerable height. The boxes themselves were undamaged, but some of the contents, despite being wrapped in bubble plastic, were damaged. This included wood, pottery and even metal saucepans. Damage was consistent with a large drop leading to sudden loss of momentum. I did wonder whether the shipping container they travelled in had been dropped.
l should point out that my goods were self-packed by me (and therefore not covered by insurance). To NZ, there was one broken item. From NZ--at least 20 broken items. I am an experienced self-packer as I have moved nationally frequently, and I have never experienced this level of breakage before. I should also point out that the contracted Australian company who moved my goods from Melbourne to Hobart may well have been responsible.
Hope your delivery on time, that will be perfect. Cheers!
The staff that preformed our move were GREAT, they took all care that was necessary and turned up at both ends earlier than expected.
These 2 young men should be highly praised for their work ethic.
Im very satisfy of the service and helpfu to me
The furniture that was not wrapped - bookshelves/cabinet, dining table had surface damage. Loose leg, scapes and screws ripped out of bookshelves.
Everything else was in perfect condition.
Your personnel were fantastic.
The men that packed my home and subsequently moved me the followingt day were efficient and professional in communicating with me and also in the care they took of my possessions. They were also fun to have around.
We were very impressed and pleased with the professional approach of all the staff from the assessor to the hard working removal men. Everything went very well and it was great that we had prompt pickup of all the boxes etc.
told the boys we woulkd recccommend upm upscale hourly rate new wet weather gear please tell them i pased this on
Packing was great, thanks. The communication was not up to expectations. I was told that if get confirmation of pick up day and time so I could organise somebody atthe pick up point. I would be notified when the pick up was complete. Neither of those things happened, and the movers turned up seemingly out of the blue very early in the morning. Those two bits of comms should be the bare minimum.
Something that would tip the scales is a tracking system or a progress SMS, something to reassure that there is movement. The Australian arm did this really well.
It felt like I missed out on an entire email chain, I was so uninformed about my freight.
Packing was great and phone demeanor was generally great too.
I had nothinng but a great experience with both the packing/carrying or the unloading of the furniture etc they placed everything where we wanted it to be put and the all the men who carried out the job were cheerful and introduced themselves upon arrival. WELL DONE GUYS