Customer Reviews

YhThe main let down woth your service was eith an admin staff member not advising s time for delivery the next day. Apart from an auto reply the day before stating she was out of yhe office until lunch time there was no response from her to my 2'3 emails.  O did send her an email the next day saying her service was;  VERY SLACK. She certainly let's the team down! The boys on the truck were excellent. 

The whole process start to finish was excellent. The constant communication throughout the move, the inital quoting with Colin in Sydney and the packing and collection of my belongings by Sonny and Darly, the help I received from Karen with regards to Customs & Quarantine, to the delivery here in Auckland by Darcey and his Team, everyone was polite, helpful, very efficient and a credit to the Conroy Removals Team. The Conroy's Team made the whole process less stressful.

I've used Conroys before and had a great experience. I wish I could say the same this time round. The lack of communication was appalling - emails were not responded to and I would always have to ring the contact centre to actually get a response. The problem here was that I was constantly given conflicting information, especially when it came to delivery timeframes. This quickly became stressful as I had to arrange time off work to meet the truck for delivery, but receiving confirmation of when delivery would actually be made was like drawing blood from a stone. I had also requested a few changes be made to my original quote but these were not actioned so I had to confirm they had been made multiple times. There was also issues when the truck arrived to pick up my furntiure. Only ONE person (the driver) showed up to remove the furntiture and pack it into the truck. I had large items of furntiture (bed, couches etc) so my brother-in-law had to help with the loading. This is totally unacceptable - I am paying for this service to be done for me and Conroys should not expect that the customer is able to help. What if it had been an elderly person or pregnant woman at the pick up address and they were physically unable to help the driver load the truck?The only positive feedback I have is that the men who delivered my furniture were friendly and helpful. Otherwise, this was not a pleasant experience and I will not be using Conroys again. Communication and customer service needs to seriously be improved. The whole point of using "professional" furnture removers is to make the whole process easy and stress free however in reality the experience was the exact opposite. 

The packing crew were great, and efficient, three guys and packing the first half to go into storage.  Luckily 

i had booked a 24 cu.m unit as it only just went in.  Then next day the same crew packing for transfer to Auckland.  Wednesday, delivery into a 2nd floor flat with no lift.....only two on the crew - really needed three for this.  But they both worked hard.  Cameron [Tauranga, driver/crew] and unnamed Italian guy from Auckland crew.  A great shout out to both of these guys.The only headache, the two of them would not be able to get a large 3 seater sofa up into the flat - so it was to be deliverred two days later.