Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI am quite satisfied with the handling of my initial query of services to the main office but NOT happy with the local team handling the tasks:
- No proper feedback to all my questions and concerns. Sometimes to get to my answer, I had to send few reminder emails or call directly
- Lack of precision: I have had two containers, on the delivery day, they delivered the wrong container which I had to raise a complain & they had to fix it later
- Lack of accountability: During the delivery, the entry fence was broken which is inevitable , but it requires urgent attention to fix or compensate it. But No action was done and there was No answer to all my follow up which ended up escalating the case to the company top managements
I am very happy with the delivery people who did the job on-site at my home. They were very professional & respectful people
Awesome service by Conroy team both in Christchurch and Auckland. Picked Up stuff from my house and delivered it to my new location without any scratches. Derek provided an awesome service from day 1 in Christchurch.
The two guys that arrived to help us with our move were professional and quick. The truck was unable to fit down the driveway of both of our properties and they helped us carry everything quite a distance. One of the guys even carried huge bits of furniture by himself! We are very impressed. Thanks for the help guys we couldn't have done it without you!
The move has been absolutely stress free. I cannot find any fault whatsoever.
Awsome. Highly recomended.
Spoke to the office in Napier regarding a missing cushion from our lounge suite, told it wasn't found in the boxes that we unpacked and returned, accept my fault, but must have found the cushion when they break down the boxes, they told me they get lots of cutlery and teapot lids. Quite disappointed, quite an expensive couch. Kyle told me no sign of it, so have to accept that
Adequate job but certainly not exceptional - movers were not particularly curteous to neighbours and really just did the minimum required to get the job done
Communication initially was good but on the day, they turned up late. The first item they removed was the master temperzone bed which they dropped down a stairwell which has damaged the bed. We now have to make an insurance claim. The bed was over $4k. Additionally to that, running my $2k outdoor BBQ along the grass like it was a raceway has also damaged the BBQ.
As we have unpacked we have found other items broken too. Our laundry baskets have been demolished and some plastic boxes have not survived the trip as were loaded with lots of heavy items on them. We are still un packing but no surprised if we found more items broken.
Packing was good but all in all, the guy assisting the truck driver, both on pack and un pack was LAZY. Dumping boxes in the garage that were clearly marked for specific rooms. They new my wife had put her back out but we had to keep getting boxes moved. There was no duty of care whatsoever. Un pack as fast as possible and get out of there. After getting guys to move a few items and my wife talkign to them about being a bit more careful it was like it was a joke.
The young lady assiting was great. She did a good job packing and was polite.
All in all, service was average to say the least and by being late and dropping the matress within the first hour, with no regard for our property was disappointing.
The Conroy service was amazing, we organised shipping with very short notice around Christmas holiday time and the Conroy team made it so smooth! The packing team were absolute pros! Thanks