Customer Reviews

Actually, I'm terrified at what I'm going to find when I finally unpack all the boxes of antique English bone china, when I have my cabinetry ready for it.  I was quoted 15 boxes (after sending photos of what needed to be packed), and in all seriousness, they should have used 15 boxes... (and they should have used bubble wrap, not just newsprint), they used seven and a half!  If I have stuff that has survived at the bottom of the boxes I will be very surprised.  We couldn't pick them up, (which was our original intent) to move them, and got Conroys back again... to move them 5 minutes away, along with some furniture.  The personnel were friendly enough, but when a huge box has fragile written on it, and Mr Muscle loads one on top of the other to carry inside, it's heart in your mouth kind of stuff.  One trip.... and thousands of dollars damage to prized possession.  Luckily he didn't trip.  Two people should have carried *one* box, not the other way around.   In both cases I think the pricing was over-estimated, and thus way more expensive that the actual time on the job dictated, given this was a labour intensive situation.   (Even allowing for travel time to the job).  5 hours (i.e. 2 people taking the time they took for both jobs), 8 boxes and wrapping paper, 3-4 pieces of furniture needed wrapping in the van...  for $1,250.00 .

Like I say... I am expecting to have quite a bit of heart-break when I get to the bottom of the boxes in a few weeks' time.  :-(  

All dealings with the admin. were absolutely fine, even changing dates/time at the last minute due to my having to attend a funeral.  

Communication- 3 voice messages left with Mary-Ann still no reply from here.  Had to chase up when next truck was to be expected as no communication from Conroy. We expected a full delivery and weren't advised otherwise. Cloths, shoes had to be purchased as these only arrived 4days after the first truck.

Delivery- second truck no blankets were put down had to request and one was put down, carpets will need to be recleaned as now black marks - these were cleaned prior to us moving in.

Damages - sharp dent in the double door fridge from first delivery and the antique oak Butlers Aid had the top broken off.  This cannot be replaced.

All in all the actual first part of the process was great and then it seems once the money was paid it all went south. Delivery guys were most polite and helpful just a pity about the damages.

We where disappointed with the packers at shipping orgin,

In Dubai during packing we felt the team of packers where inexperinced and rushed.  What we noticed when we unpacked in NZ was many boxes with only a few items eg: 4 teacups and lots of paper in a whole tea-chest type box.  Also these packers used only a few wardrobe hanger boxes and the other hanging closet clothes where simply thrown into a box including hangers.  The poorly packed items caused more volume and more shipping cost to us. They could have broken down some of the furniture eg; taken the legs from the dining table taking up less continaner space.

The delivery team in NZ where efficent, friendly and helpful - putting the boxes where we asked without fuss and making a stressful day easier.

Its a shame that the team in Dubai let down this move for us.  We have learnt our lesson and feel strongly about letting people know to question the movers more througly for their move.