Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersgreat service in a cost effective way.
The delivery was delayed from Friday noon to next day, Saturday. When I called Nick, Auckland manager. He offered to stay at a hotel for the night, which we really appreciated. The following morning our stuff were delivered but our TV stand came broken. I emailed the photo to Nick but no response. I called Nick about the reimbursement for the night at a hotel he told me it will be organised. It is yet to be done.
When I mentioned the broken TV stand he told me he will email me the claim form which was not followed yet. What I need is action not promise. I have used Conroy before and that is why I came back. However depending on whether Nick follows up what he told me I could be a life time customer or someone who will share bad experiences with everyone he knows. Thanks Simon
all Conroy's staff plesant and helpful to deal with
Very impressed with the efficiency of the packing, and positive attitude throughout.
Thanks guys - really quick, efficient and friendly :)
There is nothing on your online form to say when you will be contacted to arrange the time the truck will arrive. In other words you could include.
We aim for 8.30-9.00 am arrival but we will contact you the day before to confirm
Our delivery date was 2 days later than what we had been promised. This was a shame as up until that point we had been happy with the service from this company and had used this company previously. The phone admin lady however was very apologetic and she had wonderful customer service skills.
Our delivery date was 2 days later than what we had been promised. This was a shame as up until that point we had been happy with the service from this company and had used this company previously. The phone admin lady however was very apologetic and she had wonderful customer service skills.
Many of my items although well packed have been broken. I wrote fragile and do not crush on boxes with breakable items in them however this was completely ignored and when coming to unpack my things I was very upset to find broken items. Things that have sentimental value and are irreplaceable. Furniture carelessly tossed about too, my bar cart no can no longer hold the weight of glassware or bottles as it starts to lean and collapse on itself. Will not be using Conroy's again or recommending to others.
The three men that turned up to do the jo, (Glenn, Steve & Kevin) were amazing. A true credit to your company.
both our new couches left with black marks on them in highly visible areas...potentially the trolley tires running into them? very unhappy. On an hourly rate and they guys spent quite some time sitting down in truck and driver really was only interested in chatting rather than loading/unloading.
We recently used NZ Movers to move from Auckland and had they had a truck available on the day we would have gone there as they were unbeliveably good in comparison to our experience with Conroys.